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Forum Discussion
New Orbi rbk850 - can not login or use app
I had a nightmare setting up my system and had to call support to reset it and set it up. We managed to get it all set up and working and as soon as I got off the phone the app or login to the router did not work. I use Orbi login.net, the 192 code and the 50 one and not one of them with work and not will the app.
Is there something I can do as I canât face calling again. I can not log in to change any settings which is annoying as I want to see what devices are there.
Is there something I can do as I canât face calling again. I can not log in to change any settings which is annoying as I want to see what devices are there.
14 Replies
Please explain how you are attempting to access the router web interface:
- Using a computer wired to the router with an Ethernet cable?
- Using something connected to the router over WiFi?
(The 'app' is obviously over WiFi)
- I am trying to use the app over WiFi, my phone over WiFi, iPad over WiFi and also a laptop over WiFi and all of them do not work. The laptop does not have an Ethernet slot đ
Dankeats wrote:
I am trying to use the app over WiFi, my phone over WiFi, iPad over WiFi and also a laptop over WiFi and all of them do not work. The laptop does not have an Ethernet slot đThanks. Does the laptop connect to the WiFi network? What does the laptop report as the network "Gateway"?
(On a Windows machine, open a command window and type ipconfig /all. Mac's must have a similar command.)
The WiFi adapter will report a lot of stuff, including IP address, subnet mask, and gateway. That is the IP address where the router web interface will be found. Usually it is 192.168.1.1, but it never hurts to check.
If you can't get in using the IP address on a web browser, you'll need to factory reset the RBR and setup from scratch with a wired PC and web browser pointed at 192.168.1.1.
