NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jltayl2's avatar
jltayl2
Follower
Jun 30, 2026

New systems can connect but can't access internet

I'm trying to get my son's new laptop up & running but have hit a brick wall.

 

I have an Netgear Orbi RBK753S Mesh network set up in my home using the router & 1 satellite. My family has been using it without any problems until recently. The new laptop connects to the wireless network but can't access the internet. I even tried connecting via CAT5 cable, but it didn't matter. However, when I use my phone as a hotspot, I am able to connect to the internet.

 

I'm wondering if I have changed the configuration on my router so that it's "filtering" out the new system from accessing the internet. Is there a setting that would prevent "new" systems from accessing the internet?

 

Thanks!

rbk750

2 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jun 30, 2026

    I have no "proof", but I had a strange situation some time ago involving Access Control.

    I never turn it on.... Never!

    Yet one day, I had a problem with a device not working, opened the web interface, and...... Access Control was enabled!

    The best explanation I could find at the time, was that I had opened the Orbi 'app' and somehow my clumsy fingers had "swiped" the screen next to a random device and moved the "Allow Access" slider.  This, in turn, may have enabled Access Control.