Connecting via IP returns This site can’t be reached10.0.0.1 refused to connect. The app shows "We can't find your Orbi".- I've tested on multiple devices (Windows, Mac, and iOS)- Verified that the router responds to ping- Rebooted the router I am still able to connect to wifi on the router and am not facing any issues in terms of connectivity

Looks like recent FW versions were pulled from the download site. I'll try and see if any information can be posted. For not. Hold on to what you have loaded and don't attempt any downgrades. Please be patient. brandobot wrote:I have ATT’s bgw210 modem.I get that factory resets help, but for the record, this is the 3rd time in the last year or so that I’ve had to reset my modem for random issues.Does Netgear have any clue what causes these random issues and requires resetting of my router?

Hi brandobot, I understand that you are having issues connecting to the Orbi admin page as well as the Orbi app. Which Orbi device and firmware do you have installed on your network? Best, Kevin Community Team

I have the RBR850 and RBS850. Unsure of firmware, but I check once a month manually and check for update, so it should be relatively up to date.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Factory reset the RBR and setup from scratch using a wired PC and web browser at HTTP 192.168.1.1. Don't use Orbi app.

I have ATT’s bgw210 modem.I get that factory resets help, but for the record, this is the 3rd time in the last year or so that I’ve had to reset my modem for random issues.Does Netgear have any clue what causes these random issues and requires resetting of my router?

No longer able to connect to router via IP address in browser or Orbi app

11 Replies

KevinLiT
NETGEAR Moderator
May 12, 2022
Hi brandobot,

I understand that you are having issues connecting to the Orbi admin page as well as the Orbi app. Which Orbi device and firmware do you have installed on your network?

Best,

Kevin

Community Team
- brandobot
  Guide
  May 12, 2022
  I have the RBR850 and RBS850. Unsure of firmware, but I check once a month manually and check for update, so it should be relatively up to date.
  - FURRYe38
    Guru
    May 12, 2022
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    
    Factory reset the RBR and setup from scratch using a wired PC and web browser at HTTP 192.168.1.1. Don't use Orbi app.
Sparry33
Tutor
May 13, 2022
I’m seeing the same issue, not able to connect with my pc or iPhone App to the router. For the price you pay you would except better reliability.
LJL60
Initiate
May 13, 2022
Same issue here on RBR750 with ATT BGW320 fiber gateway functioning in passthru mode. Since it seems AT&T constantly sends out updates to their gateways without much in the way of notification or change logs, it seems a constant battle to ensure Orbi is able to function. Typically requires a reboot of the router and a resync of the mesh nodes at least weekly. Also the third time in the last 12 months to have to reset Orbi. With over a hundred clients (including IoT devices) its quite a bit of work that shouldn't need to occur. Off to reset land again (smh) sigh
- brandobot
  Guide
  May 13, 2022
  It’s been frustrating here as well as I have many devices that need reconnecting.
  
  I’m looking into the Ubiquiti routers and I’ve read these have much more reliability and functionality
  - FURRYe38
    Guru
    May 14, 2022
    Were you able to get router web page access using a factory reset?

Forum Discussion

No longer able to connect to router via IP address in browser or Orbi app

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