NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
No wifi from RBR850 or satellite. Satellite is solid magenta
It was working fine yesterday but today nothing will connect to wifi. I contacted google fiber and everything was fine on their end. I have tried rebooting the router multiple times to no avail. The satellite led is a solid magenta.
Factory reset the RBR and RBS. when you see the front pulsating WHITE, Power OFF for 2 minutes on the RBR and RBS. Leave the RBS OFF. Walk thru the setup wizard on the RBR using a wired PC and web browser. Check internet access with the RBR only. Wired and wireless.
When the RBR is back to ready, use the sync buttons on the RBS and RBR to sync the RBS. I would do this with the RBS in same room as teh RBR. 10 feet distance.
5 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed?
- Version is 4.6.3.16 and the router is connected to a Google Fiber jack and yes I have had both off for over a minute. Like it acts like its connected. Router led is off cays its connected on the app it shows the satellite green but when I go to the satellite the led on it is magenta.
Factory reset the RBR and RBS. when you see the front pulsating WHITE, Power OFF for 2 minutes on the RBR and RBS. Leave the RBS OFF. Walk thru the setup wizard on the RBR using a wired PC and web browser. Check internet access with the RBR only. Wired and wireless.
When the RBR is back to ready, use the sync buttons on the RBS and RBR to sync the RBS. I would do this with the RBS in same room as teh RBR. 10 feet distance.
