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Forum Discussion
Orbi - unstable connection, no event logs
My Orbi system is unstable, the wifi disconnects often. I am getting many unstable connection notifications while having video calls.
As a side note, I do not see any event logs. I saw them after I recreated my mesh from scratch, but they stopped showing after few days. Not sure if both issues are related.
I would be very grateful for help.
As a side note, I do not see any event logs. I saw them after I recreated my mesh from scratch, but they stopped showing after few days. Not sure if both issues are related.
I would be very grateful for help.
7 Replies
What Orbi model do you have?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Hi FURRYe38, thanks for your help:
What Orbi model do you have? CBR750
What Firmware version is currently loaded? V4.6.5.8_2.0.54
What is the size of your home? Sq Ft? 3500
What is the distance between the router and satellite(s)? 30 feet or more, might be less than 30 feet in a straight line, but they are on separate floors, separated by walls - I can move it furtherWhat channels are you using? Auto and 48 on 5Ghz
I did not answer the question about the modem router connection as this is one device. After I restarted the main router I saw the event logs for a day. Then they stopped appearing. There are also issues with NTP Settings. As I mentioned, the wifi connection becomes unstable - I need to manually switch between the primary and guest network, as one of them becomes unusable. Not sure if all of the above issues are related.
Please post a copy and paste of the modems connection status and event log page. Use a different browser if needed.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerHave the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlTry using channels 1 and 40.
Try setting the transmit power to 50% on the CBR. Under Advanced Tab/Advanced Settings/Wireless Settings
