It was suggested that I post about this problem in this forum. I have a CBR750 with one satelite mesh system on a 1GB cable internet. I have about 20 devices connected. My issue is that my august smart locks (wifi versions) keep disconnecting and reconnecting. This happens many times a day and sometimes upto 15 times a day. I think this is also causing the battery life of the smart lock to drain faster. I am noticing these disconnect/reconnects because the Augus app sends them to me as an alert. I have not noticed them on other smart devices, but have not looked to see if those notifications are turned on for other smart devices. My current firmware is: V4.6.3.6_2.0.48 Any ideas?

What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Try disabling the following and see:Armor, IPv6 Set 20/40Mhz Coexistence to 40Mhz only. Set CTS values to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings IF these are the only devices having problems like this, I would make contact the the Mfr of these devices for help and support information as well.

FURRYe38 Thank you for replying and these suggestions.House is 1600 sqftFeet between router and satelite is about 25 feet (plaster board walls, older house)2.4Ghz is on channel 6 and 5Ghz is set to 48Many Wifi neighbors, about 7 Armor is disabled, or not on because I don't have a subscription. I have not tried disabling IPv6 yet but will and report back. Will also try the other settings as well. I am also seeing disconnects now on other smart devices, Ring alarm being one and my VOIP phone. Sometimes when I log into the orber app I notice that some devices are not connected, but I would think they should be. For instance the August locks, Ring doorbell and some smart lights. Should they all always show connected? Is it normal to see some devices not connected?

What happens if you move the RBS out a bit farther? Say 35 feet? Try setting CTS to 2347 Under Advanced Tab/Advanced Settings/Wireless Settings.

I have moved the main router and turned off the satelite. I will wait a few days and see if this helps at all. I am starting a list of other things to try, so thanks for all the suggestions.

FURRYe38 I have noticed another SSID showing up with a very strong signal when searching for WiFi networks. My SSID and also a NETGEAR79. Is it possible that this is also being broadcast from my Orbi Router? How do I find out? Is this normal?

Orbi + August lock (WiFi) = disconnect/reconnects

17 Replies

FURRYe38
Guru
Oct 04, 2021
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try disabling the following and see:
Armor, IPv6

Set 20/40Mhz Coexistence to 40Mhz only. Set CTS values to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

IF these are the only devices having problems like this, I would make contact the the Mfr of these devices for help and support information as well.
- physast
  Guide
  Oct 04, 2021
  FURRYe38 Thank you for replying and these suggestions.
  House is 1600 sqft
  Feet between router and satelite is about 25 feet (plaster board walls, older house)
  2.4Ghz is on channel 6 and 5Ghz is set to 48
  Many Wifi neighbors, about 7
  
  Armor is disabled, or not on because I don't have a subscription. I have not tried disabling IPv6 yet but will and report back. Will also try the other settings as well.
  
  I am also seeing disconnects now on other smart devices, Ring alarm being one and my VOIP phone.
  
  Sometimes when I log into the orber app I notice that some devices are not connected, but I would think they should be. For instance the August locks, Ring doorbell and some smart lights. Should they all always show connected? Is it normal to see some devices not connected?
  - FURRYe38
    Guru
    Oct 04, 2021
    What happens if you move the RBS out a bit farther? Say 35 feet?
    
    Try setting CTS to 2347 Under Advanced Tab/Advanced Settings/Wireless Settings.

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Orbi + August lock (WiFi) = disconnect/reconnects