Forum Discussion

Aspirant

Oct 26, 2022

Orbi 750, 500 Internal Server Error, on all Security setting pages

I recently turned on the option to auto-block all new devices on my network so that I'd have to manually grant them access. Just a couple of days later, now I see "500 Internal Server Error" whenever...

Troubleshooting

plemans

Guru - Experienced User

Oct 26, 2022

Have you tried a different web browser?

Sp33drasr

Aspirant

Oct 26, 2022

Good question - yes, I've tried Chrome, Edge and Opera. I've also rebooted (including full power off for a minute) and flashing to the latest firmware manually. No luck!

I found a reddit post where someone solved a similar issue by accessing the router via Telnet. I gather that they restored a missing entry in the device access list, or something like that. The RBR750 admin portal lacks the option to enable Telnet though.

Blanca_O
NETGEAR Employee Retired
Oct 27, 2022
Hi Sp33drasr

Kindly clear out all browser cache then access again the Web UI (Security Settings).

How did you update the firmware? Auto update or Manual update?

Please reapply/reload the same firmware v4.6.11.1 and see how it goes.

Regards,
Blanca
Community Team
- Sp33drasr
  Aspirant
  Oct 27, 2022
  Hi Blanca_O I tried clearing the cache just now but it didn't fix the issue. The firmware update was done manually. Any other ideas?
  - FURRYe38
    Guru - Experienced User
    Oct 27, 2022
    Did you see this on prior FW version v4.6.9.11?
    
    Sp33drasr wrote:
    
    Hi Blanca_O I tried clearing the cache just now but it didn't fix the issue. The firmware update was done manually. Any other ideas?