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ChaseA2017's avatar
ChaseA2017
Aspirant
Jan 05, 2023

Orbi 750 Crashes During High Speed Downloads Over Ethernet

Experiencing this same issue, but on my RBR 750. 

 

Hardware & Firmware Information - 

Model - RBR 750 w/ 1 Sat

Firmware - V4.6.14.3_2.3.12

GUI Lang Version - V3.0.1.54._2.1.30.3

Internet Speed - 1gig Fiber

Modem - Arris NVG468mq - Currently in "BridgeMode"

Using Netgear Armour

Traffic Meter - Enabled

No other special (non-default) settings enabled

 

Using Netgear supplied ethernet cable running from Modem to router. Using CAT 6 ethernet cable to supply my desktop with interweb connectivity. 

 

Problem - Suddenly lose internet connection both hardwired & wireless to Orbi Mesh network after attempting to download games from Steam or other game clients like blizzard etc. Typical file sizes are large (Full Games, Game Patches, etc.). But, it seems only to happen when I initiate a download or auto-update occurs. 

 

I started noticing this behavior twice - Once was a couple months ago after an auto-update Orbi Firmware patch back in the summer. Then again after this recent firmware update to V4.6.14.3_2.3.12.

 

Suspicion - I'm wondering if by enabling "Traffic Meter", I did something to the router. My temp fix for this problem is to reboot. Since I don't really need Traffic Meter enabled, I shut it off. However, I haven't had a chance to test out the connection or recreate the problem again to tell if my fix worked or not. 

 

Wondering if anyone else is experiencing the same thing.

 

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 05, 2023

    Please go in and disable Armor and traffic meter in the Orbi app. After the app reports both are disabled, power OFF the ISP modem and RBR for 1 minute then back ON with the modem first then RBR. 

     

    Test again and let us know your results. 

  • iyang's avatar
    iyang
    NETGEAR Expert
    Jan 10, 2023

    Hi ChaseA2017 ,

     

    Which game do you download ?

    which devices do you use ? ex: android/iOS device, laptop, macbook,...

     

     

    Thanks.

    • ChaseA2017's avatar
      ChaseA2017
      Aspirant
      Jan 12, 2023

      Wide variety of games. Not sure how that's relevant. 

       

      Devices are primarily windows & potentially android or Mac (in terms of Apple TV and Firestick). My PC is the bandwidth hog. 

       

      Its never been an issue before and considering this has occurred right after a firmware update, I'm thinking that's the reason why... 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jan 12, 2023

        Yes you can re-enable Armor after testing. Be sure that when you disable Armor that you power OFF the RBR for 1 minute then back on. 

         

        Were getting posts that users are disabling Armor and is stopping the router from crashing when downloading large file size games. 

  • ChaseA2017's avatar
    ChaseA2017
    Aspirant
    Jan 12, 2023

    Will do. I'll have to wait and test it tonight. 

     

    After I complete the testing, will I be able to turn Armor back on?