Forum Discussion

Tutor

Oct 25, 2024

Solved

orbi 750

I have 3 satellites and 20 devices on my network . The app says all satellites are disconnected and only 4 wired device are connected plus my phone in 2.4g. I have 5 firesticks streams right now so I...

fdelmo10
Oct 27, 2024
resting everything sinc the app . thanks for the help.

fdelmo10

Tutor

Oct 26, 2024

The firmware is V7.2.6.31_5.0.24 the sat say disconnected. My phone and wife phone are currently on the network and working I see the mac address and ip address on the phone and they dont show up at all in the app or computer, Only 4 wired devises and 1 firestick show as connected .

FURRYe38

Guru - Experienced User

Oct 26, 2024

And you have RBS750s?

May need to factory reset the RBS and RBR and setup from scratch.

v.31 has issues that users have been posting about, recommend downgrading the system back to v.21 FW:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR750-RBS750-Firmware-Version-7-2-6-21-Released/td-p/2333937/jump-to/first-unread-message

For this PDF process to manually downgrade the RBS first, then RBR lastly:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030

fdelmo10
Tutor
Oct 26, 2024
2nd replied - I unpluged and disconnected one wired device . It still shows as connected. I think this is frozen. Can I try and remove 1 satellite and reinstall thru the ap ? I am trying to think of things that give you experts more info
- FURRYe38
  Guru - Experienced User
  Oct 26, 2024
  Can you take a screen capture of the RBRs connected devices web page. Top portion of the RBS and post it here in this thread?
  
  So the ethernet connecte device behind the RBS is working?
  - fdelmo10
    Tutor
    Oct 26, 2024
    
    Here you go