Orbi 760 Wifi network disappearing

I have had my wifi network name disappear twice now.  The last time was 1/7/2026.  I had to unplug the orbi, then wait about 5 minutes for it to come back and the network name be available again to connect.  Why does this happen?  I need this to be more reliable as I am not always home and rely on having access to smart home devices (like security cameras and ring doorbell).  I do not have other wifi access points, so there are no conflicts.  It is working fine when up, but I am getting concerned that in the three months of owning it, I have lost all connectivity twice.  My ISP did not report any problems.

I called into support and they tried to sell me a firewall license.  When I refused, the agent just hung up.  This was very unprofessional and I am left thinking he is rewarded by selling more services.  Any external attack on my network should ever result in the wifi network being taken offline.