NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Joescang's avatar
Joescang
Follower
Oct 08, 2026

Orbi 770 RBE770 Satellite Stops Serving WiFi Clients — Firmware 10.5.20.10

I am experiencing a recurring issue with my Orbi 770 mesh system.

 

Configuration:

 

Orbi 770 router and one satellite

Ethernet backhaul

Verizon Fios 1 Gbps internet

Firmware 10.5.20.10

Router and satellite approximately 30–50 feet apart

 

Problem:

 

All wireless clients periodically disconnect from the satellite and reconnect to the main router, even when stationary near the satellite.

 

When functioning normally, the satellite delivers approximately 500–700 Mbps.

 

Rebooting only the satellite restores wireless client connections, but the problem returns.

 

I have found other RBE770 owners reporting nearly identical behavior with this firmware.

 

Please escalate this issue to NETGEAR engineering and confirm:

 

Is this a known firmware defect affecting the RBE770?

Is a newer firmware or engineering test build available for my hardware revision?

What diagnostic logs should I capture during the failure?

If firmware cannot resolve this issue, is a hardware replacement appropriate?

 

I would appreciate a permanent resolution rather than periodic satellite reboots.

 

 

 

The exact issue I am experiencing was identified in another thread which cannot be replied to. It seems there is beta software to fix this connectivity issue which I would like to know more about also. Below is a link to the thread.

 

https://community.netgear.com/discussions/en-home-orbi-be/rbe770-v1-satellite-stops-accepting-wifi-clients-%E2%80%93-reboot-immediately-fixes-it-%E2%80%93/2482354

rbk750

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 08, 2026

    What channels are you using on the RBR? Auto or manual channels?

  • plemans's avatar
    plemans
    Guru - Experienced User
    Oct 08, 2026

    I have a feeling the firmware is probably coming. They tend to test it for longer periods these days. And they've been working on getting the orbi's on "similar' versions of firmware. So for the 770 to be on the older 10 series, I'm sure a jump is coming. We can't say as that comes from netgear. 

    By chance, is the verizon gateway in passthrough mode? or the Orbi in access point mode?