NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi 850 main network connection issue
I can see both the main and guest ssid when I tried to search for wifi connection. when I tried to connect to the main network, it connects for 1 to 2 seconds and the drops out. connection to guest...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What wireless devices are you connecting to the system? Brand and model# please
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Try disabling the following and see:
Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.
Firmware is 7.2.7.15
My current set up is: NBN - TPLink Archer router - Orbi 850.
The TPLink has not connection issues.
There are about 70 Devices connected to the Orbi Router. A mixture of IOTs(On separate SSID), a couple of Apple and android devices.
only 1 RBS
house is 2 storey with a total of about 3000 sq foot
these are already disbled
Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.
i dont think it has to do with the channel.. Im thinking more about the mac address that you’ve mentioned.
All devices that connects to the main network lost connection. Or cannot connect. All devices using the guest SSID (different subnet) works fine
I think when the mac address change it somehow creates a conflict causing the router to reject connections to the main network.
See what happens if you disable Mac Address randomizers on those devices that have this feature.
I think when the mac address change it somehow creates a conflict causing the router to reject connections to the main network.