Hi I recently installed an Orbi 850 router and two satellites. The satellites are connected via ethernet. One satellite is not doing its job. No devices ever connect to this satellite except it does pass through the ethernet signals to and from a connected AV receiver and the receiver to my surprise in turn passes and receives ethernet to an Apple TV over HDMI. Sometimes the topology map shows a standard router and two satellites directly conneted to the rounter an sometimes it shows a router --- satellite --- satellite configuration. The firmware is 4.6.3.16 I have tried disconnecting the satellite, powering it off, resyncing wirelessly (get the blue light) and then reconnecting ethernet. I suppose I could leave the ethernet cable out and see what happens, but why, the ethernet devices that go through the sattelite work just fine but show as connected to the router. What am I doing wrong? Maybe reset the satellite and start again?

Tried to post a screen image but they seem disabled?

the screen image I tried to post showed the offending satellite as having an IP address, a MAC address, a wired connection and a "good" backhaul status. The satellite that is working shows the MAC address of the router in addition to the information above.

Do you have the 2nd RBS connected to the other RBS or is both connected to the back of the RBR? What is the Mfr and model# of the ethernet switch in the configuration if one is being use in between the RBR and RBS? https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System 📡 What CAT# cable are you using? CAT6 is recommended.

Netgear GS108 switchBoth satellites connect directly to the router through the switch.The cables in the house are probably more than a decade old, can't recall when I put them in so almost certainly CAT 5. However its clear that the cable to the questionable satellite is working just fine because its passing the signal through to an AV receiver. So the full ethernet chain is Orbi router -- NetgearGS108 -- Orbi satellite -- AV receiver -- Apple TV, and the TV works just fine and is reported as connected to the Orbi router via "wired". I have looked at that Knowledge base diagram on several occasions.

I have the same issue and its an issue with the V4 firmware. I have found the 2nd wired satellite actually works, even though the app/web interface doesn't show that it does. Try logging into the problem satellite directly via its IP address. It should show the connected devices. I am hoping Netgear releases updated firmware to fix this issue since I never had these issues on the V3 firmwre.

Orbi 850 satellite ethernet no devices connect

12 Replies

DaveLeitch
Guide
Nov 13, 2021
Tried to post a screen image but they seem disabled?
DaveLeitch
Guide
Nov 13, 2021
the screen image I tried to post showed the offending satellite as having an IP address, a MAC address, a wired connection and a "good" backhaul status. The satellite that is working shows the MAC address of the router in addition to the information above.
- FURRYe38
  Guru
  Nov 13, 2021
  Do you have the 2nd RBS connected to the other RBS or is both connected to the back of the RBR?
  
  What is the Mfr and model# of the ethernet switch in the configuration if one is being use in between the RBR and RBS?
  
  https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System 📡
  
  What CAT# cable are you using? CAT6 is recommended.
  - DaveLeitch
    Guide
    Nov 13, 2021
    Netgear GS108 switch
    Both satellites connect directly to the router through the switch.
    The cables in the house are probably more than a decade old, can't recall when I put them in so almost certainly CAT 5. However its clear that the cable to the questionable satellite is working just fine because its passing the signal through to an AV receiver. So the full ethernet chain is Orbi router -- NetgearGS108 -- Orbi satellite -- AV receiver -- Apple TV, and the TV works just fine and is reported as connected to the Orbi router via "wired".
    
    I have looked at that Knowledge base diagram on several occasions.

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Orbi 850 satellite ethernet no devices connect