Orbi 860 can’t connect to my western digital nas

Question

I had an old Orbi system and decided to upgrade. For the most part everything worked fine. But while it sees my NAS which is connected to an Ethernet port on the router I can’t connect to it. I can’t ping the ip or get to it at all. Under the upnp page it shows it in the routing but I can’t access it in any way

CrimpOn · Answer

Trying to connect to the NAS

From a device on the same LAN, or
From a remote device?

SonicGT · Answer

Sorry forgot to get that specificLocal network. I tried wireless in the same Wi-Fi network first then tried to hardwire my laptop to Orbi as well so both were Ethernet and same issue.

CrimpOn · Answer

Is the NAS connected directly to the Orbi router Ethernet port, or through a switch of some kind?
I forget how Western Digital NAS systems are managed: is it through a web interface? or an "app" that goes out and finds the NAS?

SonicGT · Answer

It’s connected directly to the Orbi. I used to have a switch with my old Orbi since it only had 1 port but now with the 860 I eliminated the switch completely.The wdnas I have uses a web console.As a troubleshooting step to make sure my nas didn’t die. I plugged my pc and nas into my old switch off my network completely and was able to get to it. So I know the nas is still good

CrimpOn · Answer

There have been posts on the forum regarding issues with Ethernet ports on various Orbi models.
It is simply goofy that the Orbi Attached Devices page would show the NAS as connected with an IP address, but not able to be reached.
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The NAS receives the LAN IP address from the router using DHCP, correct?&nbsp; (not set on the NAS system itself as a Static IP)

Forum Discussion

Orbi 860 can’t connect to my western digital nas

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