My Orbi AXE11000 has worked fairly well for the past year. It has three satellites in total, however recently it's become extremely unstable. This is $2000 in gear! I'm using what I believe is the latest firmware 6.3.7.10, and no luck. I've tried factory resetting all satellites, and it works for about a day, then it begins to fail all over again. I've looked for solutions online and I can't seem to find anything that can solve the problem. What I do see are lots of complaints and no solutions and little documented help from Netgear in this community. Does anyone have a solution besides class action?

What firmware version do you have on the device? A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting. While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here: Orbi WiFi 6 (AX) and WiFi 6E (AXE) - NETGEAR CommunitiesYou might like to search there for messages related to your problem.I will ask the Netgear moderator to move your message.In the meantime you could visit the support pages:Support | NETGEARFeed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.Check for various troubleshooting tips.You may have done this already. I can't tell from your message. I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

I've tried to respond to this several times and the send keeps failing. For starters I'm using firmware version V6.3.7.10_3.3.3 I've made sure that all three satellites have the same firmware version. I reset everything to factory and started over and while all of the satellites are now connected and I seem to have good signal, the router will not connect to the internet. I first attempted to connect directly to Starlink via ethernet cable and I tried two different cables and that didn't work. I was previously using a PepWave Max Transit Duo modem connected to both Starlink and dual cellular cards and for the past year all was working fine, until in recent days the satellites kept dropping the connection and I couldn't reestablish a connection between my various Mac computers, my iPhone. They couldn't connect to the Orbi satellites no matter what I tried. I could however establish a direct connection to the Starlink, no problem. I'm in about a 7,000 square foot house in a rural environment, there is no other WiFi interference as there is nobody around. This is an ICF house with a lot of stone. I've continually had good signal throughout the house and this system worked just fine until it started to have these glitches. At the moment, none of the satellites are communicating with the router again and I'm back to square one.

What to you mean by "it begins to fail"? I highly recommend getting the beta: "You're Invited! Orbi RBK75x/RBK85x/RBK86x/RBKE96x Beta Firmware Testers Needed. To participate in testing this trial firmware, please click HERE. " What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected. What channel configurations are currently set on the router? Any Wifi Neighbors near by? If so, how many? TommyJames wrote: My Orbi AXE11000 has worked fairly well for the past year. It has three satellites in total, however recently it's become extremely unstable. This is $2000 in gear! I'm using what I believe is the latest firmware 6.3.7.10, and no luck. I've tried factory resetting all satellites, and it works for about a day, then it begins to fail all over again. I've looked for solutions online and I can't seem to find anything that can solve the problem. What I do see are lots of complaints and no solutions and little documented help from Netgear in this community. Does anyone have a solution besides class action?

Does the front LED on the RBR turn on PINK when this happens? If your using Starlink, be sure there services and hardware are working well. There are others in this forum with Starlink and have posted about problems using that ISP. Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. There is a difference between STP and UTP cabling. Also been mentioned that using a non managed GB LAN switch in-between the RBR and Starlink adapter can help as well. There a thread on this here too somewheres. I would sign up for the Beta FW as well. It's good stuff.

Thanks-I signed up for the beta, but no response yet. I'm using the same cable since the day I got it. I've tried another cable and there is no difference. I've monitored Starlink's signal and it's fine. I'm using it as I write this. Starlink doesn't seem to be the problem, nor is the PepWave. I've tried connecting both directly to the PepWave and directly to the Starlink and nothing works. There are no settings I can find that would cause this problem. The color of the light is currently magenta. The satellites are connecting and disconnecting intermittently. This seems like a failing product, which shouldn't happen this new, ever. Again, everything was working just fine for months, and then suddenly it started to have bugs. Lots of bugs where I was frequently having to reboot to get everything to work. I appreciate the help. I'm highly frustrated by this experience and Netgear hardware. Tom

Orbi 960 Fails to connect and has become unstable

20 Replies

michaelkenward
Guru
Jul 10, 2023
What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Orbi WiFi 6 (AX) and WiFi 6E (AXE) - NETGEAR Communities

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
FURRYe38
Guru
Jul 10, 2023
What to you mean by "it begins to fail"?

I highly recommend getting the beta:

"You're Invited! Orbi RBK75x/RBK85x/RBK86x/RBKE96x Beta Firmware Testers Needed. To participate in testing this trial firmware, please click HERE. "

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.

What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?

TommyJames wrote:

My Orbi AXE11000 has worked fairly well for the past year. It has three satellites in total, however recently it's become extremely unstable. This is $2000 in gear! I'm using what I believe is the latest firmware 6.3.7.10, and no luck. I've tried factory resetting all satellites, and it works for about a day, then it begins to fail all over again. I've looked for solutions online and I can't seem to find anything that can solve the problem. What I do see are lots of complaints and no solutions and little documented help from Netgear in this community. Does anyone have a solution besides class action?
- TommyJames
  Guide
  Jul 10, 2023
  I've tried to respond to this several times and the send keeps failing. For starters I'm using firmware version V6.3.7.10_3.3.3 I've made sure that all three satellites have the same firmware version. I reset everything to factory and started over and while all of the satellites are now connected and I seem to have good signal, the router will not connect to the internet. I first attempted to connect directly to Starlink via ethernet cable and I tried two different cables and that didn't work.
  
  I was previously using a PepWave Max Transit Duo modem connected to both Starlink and dual cellular cards and for the past year all was working fine, until in recent days the satellites kept dropping the connection and I couldn't reestablish a connection between my various Mac computers, my iPhone. They couldn't connect to the Orbi satellites no matter what I tried. I could however establish a direct connection to the Starlink, no problem.
  
  I'm in about a 7,000 square foot house in a rural environment, there is no other WiFi interference as there is nobody around. This is an ICF house with a lot of stone. I've continually had good signal throughout the house and this system worked just fine until it started to have these glitches. At the moment, none of the satellites are communicating with the router again and I'm back to square one.
  - FURRYe38
    Guru
    Jul 10, 2023
    Does the front LED on the RBR turn on PINK when this happens?
    
    If your using Starlink, be sure there services and hardware are working well. There are others in this forum with Starlink and have posted about problems using that ISP.
    
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. There is a difference between STP and UTP cabling.
    
    Also been mentioned that using a non managed GB LAN switch in-between the RBR and Starlink adapter can help as well. There a thread on this here too somewheres.
    
    I would sign up for the Beta FW as well. It's good stuff.

Forum Discussion

Orbi 960 Fails to connect and has become unstable