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johnstg2011's avatar
johnstg2011
Follower
Jul 13, 2026

Orbi 960 not obtaing a DHCP address from upstream carrier 5G modem/router.

I'm having issues with an ORBI 960.   Details of the ORBI router are; Hardware Version                        RBRE960 Firmware Version                         V7.2.7.15_5.1.16 GUI Language Versi...
rbke960
HappyCat's avatar
HappyCat
Apprentice
Jul 13, 2026

The original post does not specify:

  • What became of the Arris and Telstra equipment.  They are no longer connected, correct?
  • What 'mode' the Orbi system is in. ('router' or 'access point')

At some point, it might be a good idea to update the Orbi firmware to the current release (v7.2.8.5) satellites first, router last.  The system does not need to be connected to the internet for this process.  Just download the installation files from Netgear and perform the update while connected to the satellites and router locally.

https://kb.netgear.com/000070414/

 

Although a Factory Reset on the Orbi system can involve a bit of effort (about two hours of tedious typos in my case), when "things aren't right" sometimes a Factory Reset is appropriate.