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Forum Discussion
tucsontico
Aug 25, 2025Virtuoso
ORBI App Strange Message
I own an RBK853 ORBI system. Has been running fine for several years. Currently on V7.2.7.15_5.1.16 firmware. Had a power outage and rebooted my system yesterday. Went to use ORBI app on my iPhone th...
CrimpOn
Aug 25, 2025Guru - Experienced User
Since your 90 days of 'complimentary support' have long expired, perhaps it would be a good idea to send an email to
And explain that:
- The product is clearly registered to the email address that you have been using for years, and thus
- This error message indicates that "something is wrong" in Netgear's database if it thinks the product is registered to a different email account.