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MeGrimlock's avatar
MeGrimlock
Apprentice
Aug 09, 2020

Orbi Appears "Broken" After Trying to Config IPv6

My Orbi AX system has been working perfectly since Netgear corrected that FW issue from back in March.  Not one blip, not one issue, it's been perfect.  Until yesterday.  I have Metronet fiber, and I simply went to the Orbi IPv6 settings and selected "Auto Config" and after the Orbi rebooted, it will no longer see my internet connection.  I reverted the setting back, rebooted, thinking it would go back to normal, nope.  Can't find internet connection from my fiber modem. I rebooted again.  I restored to factory settings from the Admin menu, I paper clipped the Reset button on the back of the Orbi itself, hoping to simply restore and resetup my Orbi and get back to normal. Nothing has worked.  My Orbi, even after all this, will not see my incoming internet connection.  I have no idea what could be happening?

 

I know its not my service, because once i throw my backup Arris mAX Pro mesh system online, internet comes right back and everything works just fine.  I cannot seem to get the Orbi to come back online doing anything I know how to do.  The only thing I haven't done is some sort of FW downgrade.  Not sure if that would even help.  The system has been fine on the current FW it's on, and now that i've factory reset the Orbi, I cannot get through the initial setup process.  On the app during install it simply tells me no internet connection, and the advanced settings want me to use static IPs, when i use DHCP with my ISP.  On the desktop admin menu, when i select to have netgear auto configure my connection, I get a page that says i have to enter the Fixed Internet IP Settings, which i don't have, my Orbi should get those automatically from my ISP.

 

Any suggestions here are appreciated.  I want to get my Orbi back online, and can't believe that simply trying to auto config IPv6 has broken it somehow...

26 Replies

  • Did you power off your Fiber unit for 30 seconds when you factory reset the RBR then walk thru the setup wizard on the RBR? 

     

    What version of FW is currently loaded? 

    Blanca_O 

    • MeGrimlock's avatar
      MeGrimlock
      Apprentice
      Yes I power cycled the fiber modem as part of the restore process of the Orbi. I did everything like I would as if I just bought it and was installing it as brand new. Like I said, when I connect my back up Arris system everything works fine.
      • MeGrimlock's avatar
        MeGrimlock
        Apprentice
        I can’t remember off the top of my head what the version numbers of the firmware are but it’s whatever the latest firmware version is that’s what I’m running.