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leverage555's avatar
leverage555
Aspirant
Nov 23, 2020

Orbi AX4200 / RBS750 - period website disconnects

Hi - i installed this system over the summer (router+2 satellites) and wifi is working great. however i am often experiencing certain web domains to be unavailable for short period of time (1-2 minutes). During this period, everything else is functional and other websites will work fine. This often happens with common domains (google etc) and appears to be totally random. It is also consistent with any device I try. 

 

I'm curious if anyone else has experienced this? Perhaps something with the device firewall but i've tried disabling the security features and same issue continues to happen. Did not experience this prior to installing the wifi system so i don't suspect this is due to my ISP.

 

Thanks in advance for any insight!

8 Replies

  • What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Is IPv6 enabled on the RBR?

    Do you have Armor enabled? 

    • leverage555's avatar
      leverage555
      Aspirant

      Hi, thanks for your input. I have the Sagecom Dgci 384 AlticeOne Gateway. after researching it appears Altice/Optimum does not yet support ipv6 but please let me know if anyone knows otherwise.

       

      Right now i have the Orbi router set for dynamic IP and automatic DNS addresses. Armor is disabled currently.

       

      thanks again for any help here.

      • FURRYe38's avatar
        FURRYe38
        Guru

        What mode is your modem gateway working in? Router or modem mode only? 

  • Check your IPv6 settings and post them here. If turned on and not configured properly, you could experience what your are stating.