Orbi AX4200 WiFi 6 High-Performance Router (RBR750) -Firmware V7.2.6.21 router issues

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fjsj_168 wrote:

Thanks for the response FURRYe38,

Since I can respond inline I will respond here:

What browser did you use to apply the FW to the RBR after the RBS were updated? 

- FireFox running on a Windows PC running Windows 10 Pro

Did you power OFF the RBR and RBS for 1 minute then back ON to see if the system returned to normal? 

- I did do this, I executed the FW upgrade on the RBS's, then RBR.

- After reading some articled online I then remove power from the RBR and RBS's, waited for 1+ minute, restored power to RBR, waited for 1+ minute, then restored power to the RBR's.  I still had the connectivity issue for the RBR dropping pings and such.

If after updating FW and back in to AP mode you see this connectivity issue, I would probably go for a full on factory reset that maybe needed here:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575

 

How is the RBR configured for AP mode?

- AP mode

Dynamic or Static AP configuration?

Static, I assigned an IP address.

I did set to dynamic when I was having the ping/connection issue, thought that I might have a conflict, but no conflict was found on the FiOS GUI, so I went back and set the IP address of the router to 

static.

Where are you setting the Static IP address? On the Verizon router or on the RBR in AP mode itself? 

What is the Static IP address your using? 

Please review the attached Static AP mode configuration process. I use this when I put mine into AP mode.

 

I will try your suggestion about connecting the RBR and the RBS's to my PC, placing the RBR in router mode and then initiating the FW update on the RBR, and go through the power off and wait for sync until. 

I made a good detailed Manual FW update process document here:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030

 

Once complete I will place RBR back in AP mode and connect to FiOS router as you indicated.  I will not be able to try this until later this evening or tomorrow morning.  In any event, I will share the results.

👍

 

On another note, should I now see an IOT network?  Currently I do not see and IOT network on my RBR.

After getting v7 loaded on the RBR, the separate IoT network will be available for use:

https://kb.netgear.com/000064267/How-do-I-enable-or-disable-the-Internet-of-things-IoT-network-on-my-Orbi-WiFi-6E-System

https://kb.netgear.com/000064269/How-do-I-change-the-Internet-of-things-IoT-network-name-SSID-and-password-on-my-Orbi-WiFi-6E-System

 

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