NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

barcles's avatar
barcles
Follower
Nov 19, 2024

Orbi AX5400 (RBS760) - Backhaul status disconnected but apparently Satellite is working?

My Orbi app (and Orbilogin.net) both say that my Satellite is not connected but it is clearly working as I have devices that are connected to it - and the Blue light proves that it is connected. OrbiLogin website says the Satellite "Backhaul status - Disconnected".

 

I've also found it to be much more temperamental lately, with my computer often showing Wifi connected but "no internet".

 

Any advice?

 

Router Firmware Version V6.3.8.5_1.4.80

2 Replies

  • What does the status say on the RBRs web page under Basic tab/Connected devices for the RBS? Show same thing? 

     

    How many RBS are deployed? 
    What is the size of your home? Sq Ft?
    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

     

    Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

  • Any progress on this? 


    barcles wrote:

    My Orbi app (and Orbilogin.net) both say that my Satellite is not connected but it is clearly working as I have devices that are connected to it - and the Blue light proves that it is connected. OrbiLogin website says the Satellite "Backhaul status - Disconnected".

     

    I've also found it to be much more temperamental lately, with my computer often showing Wifi connected but "no internet".

     

    Any advice?

     

    Router Firmware Version V6.3.8.5_1.4.80