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EenzameFietser's avatar
EenzameFietser
Aspirant
Sep 08, 2021
Solved

Orbi CBR750 and Video Bell - Dropped Internet Connection

My Orbi CBR750 (firmware V3.2.18.2_1.4.14) works really well and in general I am very happy with it. I live in So California. I also have a Video Doorbell which at midday is in full sun for a couple ...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 08, 2021

Netgear has set up a community forum specifically for the Orbi with Cable Modem products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/bd-p/en-home-orbi-cable

Thank you.

  • EenzameFietser's avatar
    EenzameFietser
    Aspirant
    Oct 13, 2021

    Thanks for your help and suggestions. I tried a number of those suggestions. In the end, what became clear over time that the problem (losing the Internet connection even though the unit's LEDs showed that everything was okay) only occurred during Zoom video calls and then only while speaking during the Zoom video call (just listening even for several hours never was a problem).

     

    After disabling SIP ALG the problem did not occur anymore (at least I have not experienced it anymore and it has been a week now). All other settings remained at their defaults.