NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi CBR750 internet dropping
I have been battling with my orbi dropping the internet connection multiple times a day. It is a CBR750, no satellites. ISP has tested connection up to it multiple times with no issues. Firmware ve...
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
- Update:
I attempted to get a log, I am now unable to login to the orbi. Every time I enter the username and password, it tells me to reset the password…
As I mentioned in the original post, all lined up to the orbi have been tested and confirmed good by the ISP.Be sure to clear out all browser caches before entering the modems web page.
Try a different browser to log in.
Will need to review the cable connections and event logs pages here.
Please see below:
Startup Procedure Procedure Status Comment Acquire Downstream Channel 525000000 Hz Locked Connectivity State Ok Operational Boot State Ok Operational Security Enabled BPI+ IP Provisioning Mode IPv6 Only ipv6Only(1) Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectable 1 Locked QAM 256 32 519000000 Hz 8.1 dBmV 40.3 dB 10 0 2 Locked QAM 256 2 525000000 Hz 8.3 dBmV 40.3 dB 0 0 3 Locked QAM 256 3 531000000 Hz 8.3 dBmV 40.3 dB 0 0 4 Locked QAM 256 4 537000000 Hz 8.1 dBmV 40.3 dB 0 0 5 Locked QAM 256 5 543000000 Hz 8.0 dBmV 40.3 dB 0 0 6 Locked QAM 256 6 549000000 Hz 8.0 dBmV 40.9 dB 0 0 7 Locked QAM 256 7 555000000 Hz 8.0 dBmV 40.3 dB 0 0 8 Locked QAM 256 8 561000000 Hz 8.0 dBmV 40.9 dB 0 0 9 Locked QAM 256 9 567000000 Hz 8.0 dBmV 40.3 dB 0 0 10 Locked QAM 256 10 573000000 Hz 8.0 dBmV 40.3 dB 0 0 11 Locked QAM 256 11 579000000 Hz 7.9 dBmV 40.9 dB 0 0 12 Locked QAM 256 12 585000000 Hz 7.8 dBmV 40.3 dB 0 0 13 Locked QAM 256 13 591000000 Hz 7.6 dBmV 40.3 dB 0 0 14 Locked QAM 256 14 597000000 Hz 7.5 dBmV 40.3 dB 0 0 15 Locked QAM 256 15 603000000 Hz 7.8 dBmV 40.3 dB 0 0 16 Locked QAM 256 16 609000000 Hz 7.6 dBmV 38.9 dB 0 0 17 Locked QAM 256 17 615000000 Hz 7.3 dBmV 38.9 dB 0 0 18 Locked QAM 256 18 621000000 Hz 7.5 dBmV 40.3 dB 0 0 19 Locked QAM 256 19 627000000 Hz 7.0 dBmV 38.9 dB 0 0 20 Locked QAM 256 20 633000000 Hz 7.3 dBmV 38.6 dB 0 0 21 Locked QAM 256 21 639000000 Hz 7.0 dBmV 38.9 dB 0 0 22 Locked QAM 256 22 645000000 Hz 7.0 dBmV 38.9 dB 0 0 23 Locked QAM 256 23 651000000 Hz 7.0 dBmV 38.6 dB 0 0 24 Locked QAM 256 24 657000000 Hz 7.0 dBmV 38.6 dB 0 0 25 Locked QAM 256 26 669000000 Hz 6.6 dBmV 38.6 dB 0 0 26 Locked QAM 256 27 675000000 Hz 6.8 dBmV 38.9 dB 0 0 27 Locked QAM 256 28 681000000 Hz 6.4 dBmV 38.6 dB 0 0 28 Locked QAM 256 29 687000000 Hz 6.4 dBmV 38.9 dB 0 0 29 Locked QAM 256 1 693000000 Hz 6.3 dBmV 38.6 dB 0 0 30 Locked QAM 256 30 699000000 Hz 6.1 dBmV 38.6 dB 0 0 31 Locked QAM 256 31 705000000 Hz 6.3 dBmV 38.9 dB 1 0 32 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0 Upstream Bonded Channels Partial Service Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 Ksym/sec 30600000 Hz 42.3 dBmV 2 Locked ATDMA 4 5120 Ksym/sec 37000000 Hz 41.5 dBmV 3 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 4 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV Downstream OFDM Channels Channel Lock Status Modulation/Profile ID Channel ID Frequency Power SNR/MER Active Subcarrier
Number RangeUnerrored
CodewordsCorrectable
CodewordsUncorrectable
Codewords1 Locked 2 33 380000000 Hz 6.8 dBmV 43.6 dB 1108~2987 0 0 0 2 Not Locked 0 0 0 Hz 0.0 dBmV 0.0 dB 0~4095 0 0 0 Upstream OFDMA Channels Channel Lock Status Modulation/Profile ID Channel ID Frequency Power 1 Locked 0 1 6025000 Hz 36.5 dBmV 2 Not Locked 0 0 0 Hz 0.0 dBmV
See below for the log:
[Admin login failure] from source 192.168.1.41, Sunday, Oct 30,2022 15:24:31
[DHCP IP: (192.168.1.41)] to MAC address 94:53:30:A3:DB:73, Sunday, Oct 30,2022 15:23:52
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 15:21:52
[DHCP IP: (192.168.1.7)] to MAC address D0:C5:D3:3B:E8:D1, Sunday, Oct 30,2022 15:06:58
[DHCP IP: (192.168.1.35)] to MAC address 26:01:10:48:32:23, Sunday, Oct 30,2022 15:00:53
[DHCP IP: (192.168.1.14)] to MAC address 38:C8:04:FE:A8:8A, Sunday, Oct 30,2022 14:21:09
[DHCP IP: (192.168.1.37)] to MAC address 50:14:79:23:9A:72, Sunday, Oct 30,2022 12:54:54
[DHCP IP: (192.168.1.37)] to MAC address 50:14:79:23:9A:72, Sunday, Oct 30,2022 12:38:53
[DHCP IP: (192.168.1.37)] to MAC address 50:14:79:23:9A:72, Sunday, Oct 30,2022 12:36:12
[DHCP IP: (192.168.1.5)] to MAC address 80:7D:3A:38:AA:60, Sunday, Oct 30,2022 12:14:21
[DHCP IP: (192.168.1.6)] to MAC address 84:F3:EB:3A:7B:A0, Sunday, Oct 30,2022 12:14:03
[DHCP IP: (192.168.1.9)] to MAC address 84:F3:EB:3A:7E:2D, Sunday, Oct 30,2022 12:13:49
[DHCP IP: (192.168.1.10)] to MAC address 2C:F4:32:1D:40:A8, Sunday, Oct 30,2022 12:13:27
[DHCP IP: (192.168.1.11)] to MAC address C4:4F:33:9A:72:57, Sunday, Oct 30,2022 12:13:20
[DHCP IP: (192.168.1.8)] to MAC address 80:7D:3A:63:3B:08, Sunday, Oct 30,2022 12:13:18
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 12:12:30
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 12:10:13
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 12:07:57
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 12:04:45
[DHCP IP: (192.168.1.35)] to MAC address 26:01:10:48:32:23, Sunday, Oct 30,2022 11:12:47
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 11:10:20
[DHCP IP: (192.168.1.23)] to MAC address F8:FF:C2:07:D2:1C, Sunday, Oct 30,2022 10:48:12
[DHCP IP: (192.168.1.36)] to MAC address 82:CF:A5:4E:7B:CE, Sunday, Oct 30,2022 10:32:08
[DHCP IP: (192.168.1.23)] to MAC address F8:FF:C2:07:D2:1C, Sunday, Oct 30,2022 10:30:26
[DHCP IP: (192.168.1.34)] to MAC address 38:9D:92:B2:DF:E9, Sunday, Oct 30,2022 10:29:55
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 10:29:49
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 10:26:33I have not had the internet drop today as of yet.