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Manic451's avatar
Manic451
Aspirant
Oct 29, 2022

Orbi CBR750 internet dropping

I have been battling with my orbi dropping the internet connection multiple times a day. It is a CBR750, no satellites. ISP has tested connection up to it multiple times with no issues. Firmware ve...
Troubleshooting
Manic451's avatar
Manic451
Aspirant
Oct 29, 2022
Update:

I attempted to get a log, I am now unable to login to the orbi. Every time I enter the username and password, it tells me to reset the password…

As I mentioned in the original post, all lined up to the orbi have been tested and confirmed good by the ISP.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 30, 2022

Be sure to clear out all browser caches before entering the modems web page. 

Try a different browser to log in. 

Will need to review the cable connections and event logs pages here. 

  • Manic451's avatar
    Manic451
    Aspirant
    Oct 30, 2022

    Please see below:

    Startup Procedure
    ProcedureStatusComment
    Acquire Downstream Channel525000000 HzLocked
    Connectivity StateOkOperational
    Boot StateOkOperational
    SecurityEnabledBPI+
    IP Provisioning ModeIPv6 Onlyipv6Only(1)
    Downstream Bonded Channels
    ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectable
    1LockedQAM 25632519000000 Hz8.1 dBmV40.3 dB100
    2LockedQAM 2562525000000 Hz8.3 dBmV40.3 dB00
    3LockedQAM 2563531000000 Hz8.3 dBmV40.3 dB00
    4LockedQAM 2564537000000 Hz8.1 dBmV40.3 dB00
    5LockedQAM 2565543000000 Hz8.0 dBmV40.3 dB00
    6LockedQAM 2566549000000 Hz8.0 dBmV40.9 dB00
    7LockedQAM 2567555000000 Hz8.0 dBmV40.3 dB00
    8LockedQAM 2568561000000 Hz8.0 dBmV40.9 dB00
    9LockedQAM 2569567000000 Hz8.0 dBmV40.3 dB00
    10LockedQAM 25610573000000 Hz8.0 dBmV40.3 dB00
    11LockedQAM 25611579000000 Hz7.9 dBmV40.9 dB00
    12LockedQAM 25612585000000 Hz7.8 dBmV40.3 dB00
    13LockedQAM 25613591000000 Hz7.6 dBmV40.3 dB00
    14LockedQAM 25614597000000 Hz7.5 dBmV40.3 dB00
    15LockedQAM 25615603000000 Hz7.8 dBmV40.3 dB00
    16LockedQAM 25616609000000 Hz7.6 dBmV38.9 dB00
    17LockedQAM 25617615000000 Hz7.3 dBmV38.9 dB00
    18LockedQAM 25618621000000 Hz7.5 dBmV40.3 dB00
    19LockedQAM 25619627000000 Hz7.0 dBmV38.9 dB00
    20LockedQAM 25620633000000 Hz7.3 dBmV38.6 dB00
    21LockedQAM 25621639000000 Hz7.0 dBmV38.9 dB00
    22LockedQAM 25622645000000 Hz7.0 dBmV38.9 dB00
    23LockedQAM 25623651000000 Hz7.0 dBmV38.6 dB00
    24LockedQAM 25624657000000 Hz7.0 dBmV38.6 dB00
    25LockedQAM 25626669000000 Hz6.6 dBmV38.6 dB00
    26LockedQAM 25627675000000 Hz6.8 dBmV38.9 dB00
    27LockedQAM 25628681000000 Hz6.4 dBmV38.6 dB00
    28LockedQAM 25629687000000 Hz6.4 dBmV38.9 dB00
    29LockedQAM 2561693000000 Hz6.3 dBmV38.6 dB00
    30LockedQAM 25630699000000 Hz6.1 dBmV38.6 dB00
    31LockedQAM 25631705000000 Hz6.3 dBmV38.9 dB10
    32Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
    Upstream Bonded Channels Partial Service
    ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
    1LockedATDMA35120 Ksym/sec30600000 Hz42.3 dBmV
    2LockedATDMA45120 Ksym/sec37000000 Hz41.5 dBmV
    3Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
    4Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
    5Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
    6Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
    7Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
    8Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
    Downstream OFDM Channels
    ChannelLock StatusModulation/Profile IDChannel IDFrequencyPowerSNR/MERActive Subcarrier
    Number Range    		Unerrored
    Codewords    		Correctable
    Codewords    		Uncorrectable
    Codewords
    1Locked233380000000 Hz6.8 dBmV43.6 dB1108~2987000
    2Not Locked000 Hz0.0 dBmV0.0 dB0~4095000
    Upstream OFDMA Channels
    ChannelLock StatusModulation/Profile IDChannel IDFrequencyPower
    1Locked016025000 Hz36.5 dBmV
    2Not Locked000 Hz

    0.0 dBmV

     

    See below for the log:

     

    [Admin login failure] from source 192.168.1.41, Sunday, Oct 30,2022 15:24:31
    [DHCP IP: (192.168.1.41)] to MAC address 94:53:30:A3:DB:73, Sunday, Oct 30,2022 15:23:52
    [DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 15:21:52
    [DHCP IP: (192.168.1.7)] to MAC address D0:C5:D3:3B:E8:D1, Sunday, Oct 30,2022 15:06:58
    [DHCP IP: (192.168.1.35)] to MAC address 26:01:10:48:32:23, Sunday, Oct 30,2022 15:00:53
    [DHCP IP: (192.168.1.14)] to MAC address 38:C8:04:FE:A8:8A, Sunday, Oct 30,2022 14:21:09
    [DHCP IP: (192.168.1.37)] to MAC address 50:14:79:23:9A:72, Sunday, Oct 30,2022 12:54:54
    [DHCP IP: (192.168.1.37)] to MAC address 50:14:79:23:9A:72, Sunday, Oct 30,2022 12:38:53
    [DHCP IP: (192.168.1.37)] to MAC address 50:14:79:23:9A:72, Sunday, Oct 30,2022 12:36:12
    [DHCP IP: (192.168.1.5)] to MAC address 80:7D:3A:38:AA:60, Sunday, Oct 30,2022 12:14:21
    [DHCP IP: (192.168.1.6)] to MAC address 84:F3:EB:3A:7B:A0, Sunday, Oct 30,2022 12:14:03
    [DHCP IP: (192.168.1.9)] to MAC address 84:F3:EB:3A:7E:2D, Sunday, Oct 30,2022 12:13:49
    [DHCP IP: (192.168.1.10)] to MAC address 2C:F4:32:1D:40:A8, Sunday, Oct 30,2022 12:13:27
    [DHCP IP: (192.168.1.11)] to MAC address C4:4F:33:9A:72:57, Sunday, Oct 30,2022 12:13:20
    [DHCP IP: (192.168.1.8)] to MAC address 80:7D:3A:63:3B:08, Sunday, Oct 30,2022 12:13:18
    [DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 12:12:30
    [DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 12:10:13
    [DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 12:07:57
    [DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 12:04:45
    [DHCP IP: (192.168.1.35)] to MAC address 26:01:10:48:32:23, Sunday, Oct 30,2022 11:12:47
    [DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 11:10:20
    [DHCP IP: (192.168.1.23)] to MAC address F8:FF:C2:07:D2:1C, Sunday, Oct 30,2022 10:48:12
    [DHCP IP: (192.168.1.36)] to MAC address 82:CF:A5:4E:7B:CE, Sunday, Oct 30,2022 10:32:08
    [DHCP IP: (192.168.1.23)] to MAC address F8:FF:C2:07:D2:1C, Sunday, Oct 30,2022 10:30:26
    [DHCP IP: (192.168.1.34)] to MAC address 38:9D:92:B2:DF:E9, Sunday, Oct 30,2022 10:29:55
    [DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 10:29:49
    [DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 10:26:33

     

     

    I have not had the internet drop today as of yet.