NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Manic451's avatar
Manic451
Aspirant
Oct 29, 2022

Orbi CBR750 internet dropping

I have been battling with my orbi dropping the internet connection multiple times a day. It is a CBR750, no satellites. ISP has tested connection up to it multiple times with no issues. Firmware ve...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 30, 2022

Be sure to clear out all browser caches before entering the modems web page. 

Try a different browser to log in. 

Will need to review the cable connections and event logs pages here. 

Manic451's avatar
Manic451
Aspirant
Oct 30, 2022

Please see below:

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel525000000 HzLocked
Connectivity StateOkOperational
Boot StateOkOperational
SecurityEnabledBPI+
IP Provisioning ModeIPv6 Onlyipv6Only(1)
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectable
1LockedQAM 25632519000000 Hz8.1 dBmV40.3 dB100
2LockedQAM 2562525000000 Hz8.3 dBmV40.3 dB00
3LockedQAM 2563531000000 Hz8.3 dBmV40.3 dB00
4LockedQAM 2564537000000 Hz8.1 dBmV40.3 dB00
5LockedQAM 2565543000000 Hz8.0 dBmV40.3 dB00
6LockedQAM 2566549000000 Hz8.0 dBmV40.9 dB00
7LockedQAM 2567555000000 Hz8.0 dBmV40.3 dB00
8LockedQAM 2568561000000 Hz8.0 dBmV40.9 dB00
9LockedQAM 2569567000000 Hz8.0 dBmV40.3 dB00
10LockedQAM 25610573000000 Hz8.0 dBmV40.3 dB00
11LockedQAM 25611579000000 Hz7.9 dBmV40.9 dB00
12LockedQAM 25612585000000 Hz7.8 dBmV40.3 dB00
13LockedQAM 25613591000000 Hz7.6 dBmV40.3 dB00
14LockedQAM 25614597000000 Hz7.5 dBmV40.3 dB00
15LockedQAM 25615603000000 Hz7.8 dBmV40.3 dB00
16LockedQAM 25616609000000 Hz7.6 dBmV38.9 dB00
17LockedQAM 25617615000000 Hz7.3 dBmV38.9 dB00
18LockedQAM 25618621000000 Hz7.5 dBmV40.3 dB00
19LockedQAM 25619627000000 Hz7.0 dBmV38.9 dB00
20LockedQAM 25620633000000 Hz7.3 dBmV38.6 dB00
21LockedQAM 25621639000000 Hz7.0 dBmV38.9 dB00
22LockedQAM 25622645000000 Hz7.0 dBmV38.9 dB00
23LockedQAM 25623651000000 Hz7.0 dBmV38.6 dB00
24LockedQAM 25624657000000 Hz7.0 dBmV38.6 dB00
25LockedQAM 25626669000000 Hz6.6 dBmV38.6 dB00
26LockedQAM 25627675000000 Hz6.8 dBmV38.9 dB00
27LockedQAM 25628681000000 Hz6.4 dBmV38.6 dB00
28LockedQAM 25629687000000 Hz6.4 dBmV38.9 dB00
29LockedQAM 2561693000000 Hz6.3 dBmV38.6 dB00
30LockedQAM 25630699000000 Hz6.1 dBmV38.6 dB00
31LockedQAM 25631705000000 Hz6.3 dBmV38.9 dB10
32Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00
Upstream Bonded Channels Partial Service
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA35120 Ksym/sec30600000 Hz42.3 dBmV
2LockedATDMA45120 Ksym/sec37000000 Hz41.5 dBmV
3Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
4Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
5Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
6Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
7Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
8Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
Downstream OFDM Channels
ChannelLock StatusModulation/Profile IDChannel IDFrequencyPowerSNR/MERActive Subcarrier
Number Range		Unerrored
Codewords		Correctable
Codewords		Uncorrectable
Codewords
1Locked233380000000 Hz6.8 dBmV43.6 dB1108~2987000
2Not Locked000 Hz0.0 dBmV0.0 dB0~4095000
Upstream OFDMA Channels
ChannelLock StatusModulation/Profile IDChannel IDFrequencyPower
1Locked016025000 Hz36.5 dBmV
2Not Locked000 Hz

0.0 dBmV

 

See below for the log:

 

[Admin login failure] from source 192.168.1.41, Sunday, Oct 30,2022 15:24:31
[DHCP IP: (192.168.1.41)] to MAC address 94:53:30:A3:DB:73, Sunday, Oct 30,2022 15:23:52
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 15:21:52
[DHCP IP: (192.168.1.7)] to MAC address D0:C5:D3:3B:E8:D1, Sunday, Oct 30,2022 15:06:58
[DHCP IP: (192.168.1.35)] to MAC address 26:01:10:48:32:23, Sunday, Oct 30,2022 15:00:53
[DHCP IP: (192.168.1.14)] to MAC address 38:C8:04:FE:A8:8A, Sunday, Oct 30,2022 14:21:09
[DHCP IP: (192.168.1.37)] to MAC address 50:14:79:23:9A:72, Sunday, Oct 30,2022 12:54:54
[DHCP IP: (192.168.1.37)] to MAC address 50:14:79:23:9A:72, Sunday, Oct 30,2022 12:38:53
[DHCP IP: (192.168.1.37)] to MAC address 50:14:79:23:9A:72, Sunday, Oct 30,2022 12:36:12
[DHCP IP: (192.168.1.5)] to MAC address 80:7D:3A:38:AA:60, Sunday, Oct 30,2022 12:14:21
[DHCP IP: (192.168.1.6)] to MAC address 84:F3:EB:3A:7B:A0, Sunday, Oct 30,2022 12:14:03
[DHCP IP: (192.168.1.9)] to MAC address 84:F3:EB:3A:7E:2D, Sunday, Oct 30,2022 12:13:49
[DHCP IP: (192.168.1.10)] to MAC address 2C:F4:32:1D:40:A8, Sunday, Oct 30,2022 12:13:27
[DHCP IP: (192.168.1.11)] to MAC address C4:4F:33:9A:72:57, Sunday, Oct 30,2022 12:13:20
[DHCP IP: (192.168.1.8)] to MAC address 80:7D:3A:63:3B:08, Sunday, Oct 30,2022 12:13:18
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 12:12:30
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 12:10:13
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 12:07:57
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 12:04:45
[DHCP IP: (192.168.1.35)] to MAC address 26:01:10:48:32:23, Sunday, Oct 30,2022 11:12:47
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 11:10:20
[DHCP IP: (192.168.1.23)] to MAC address F8:FF:C2:07:D2:1C, Sunday, Oct 30,2022 10:48:12
[DHCP IP: (192.168.1.36)] to MAC address 82:CF:A5:4E:7B:CE, Sunday, Oct 30,2022 10:32:08
[DHCP IP: (192.168.1.23)] to MAC address F8:FF:C2:07:D2:1C, Sunday, Oct 30,2022 10:30:26
[DHCP IP: (192.168.1.34)] to MAC address 38:9D:92:B2:DF:E9, Sunday, Oct 30,2022 10:29:55
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 10:29:49
[DHCP IP: (192.168.1.21)] to MAC address E0:4F:43:DB:75:BC, Sunday, Oct 30,2022 10:26:33

 

 

I have not had the internet drop today as of yet.