Not consistent but at random times I'm losing internet connection. The connection does NOT drop on the modem/router though, it still shows the status up. ISP has come out multiple times (4th was today). These "blips" as I'm calling them were happening every 5 minutes, almost exactly. They came out, changed the hardware on the line, left. Still happening. Came back again, said they see errors on the line from the street level connection and schedule an appointment with the street level tech.Street level tech says they monitored connection for an hour and see no issues, recommended a replacement line from house box ISP connection to inside of house. They do that today and yet the issue persists.. just differently. Instead of every 5 minutes for only 5 seconds, its once an hour for 2-3 minutes.Of the repeated errors on the event log, these seem to happen the most:Mar 03 2023 14:56:15Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided ValueMar 03 2023 14:56:15Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRWMar 03 2023 14:56:15Notice (6)US profile assignment change. US Chan ID: 6

Sure thing, will send that momentarily. Hopefully between support and ISP we can figure out where the problem is 🙂

A lot of this info was already in my post but i'll post it again.. No there is no color on the orbi. Status lights show up.The firmware is current, there are no updates available.Techs have checked the line and it says fine both inside and at the street level box.Yes there is a splitter, the line splits between my cable box and my modem router.The line and the splitter are brand new as of today.The modem has been powered on/off many many times and cycled many many times.I cannot paste the log currently. It does this sometimes where the log appears blank and will show up later. The errors in my original post are the same errors that show up around the downtime.Startup ProcedureProcedureStatusCommentAcquire Downstream Channel951000000 HzLockedConnectivity StateOkOperationalBoot StateOkOperationalSecurityEnabledBPI+IP Provisioning ModeHonor MDDhonorMdd(4)Downstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectable1LockedQAM 2561783000000 Hz-3.7 dBmV37.3 dB102LockedQAM 2562789000000 Hz-3.5 dBmV37.3 dB103LockedQAM 2563795000000 Hz-3.7 dBmV37.6 dB104LockedQAM 2564801000000 Hz-3.7 dBmV37.6 dB2205LockedQAM 2565807000000 Hz-3.7 dBmV37.3 dB806LockedQAM 2566813000000 Hz-4.0 dBmV37.6 dB207LockedQAM 2567819000000 Hz-4.0 dBmV37.3 dB108LockedQAM 2568825000000 Hz-4.2 dBmV37.6 dB109LockedQAM 2569831000000 Hz-3.9 dBmV37.6 dB1010LockedQAM 25610837000000 Hz-3.7 dBmV37.6 dB6011LockedQAM 25611843000000 Hz-4.2 dBmV37.6 dB14012LockedQAM 25612849000000 Hz-4.2 dBmV37.3 dB1013LockedQAM 25613855000000 Hz-4.5 dBmV37.6 dB1014LockedQAM 25614861000000 Hz-4.5 dBmV37.3 dB0015LockedQAM 25615867000000 Hz-4.9 dBmV37.3 dB0016LockedQAM 25616873000000 Hz-5.0 dBmV36.3 dB0017LockedQAM 25617879000000 Hz-5.2 dBmV37.3 dB0018LockedQAM 25618885000000 Hz-5.5 dBmV36.6 dB0019LockedQAM 25619891000000 Hz-5.9 dBmV36.6 dB0020LockedQAM 25620897000000 Hz-5.9 dBmV36.6 dB1021LockedQAM 25621903000000 Hz-5.5 dBmV36.3 dB0022LockedQAM 25622909000000 Hz-5.2 dBmV36.6 dB1023LockedQAM 25623915000000 Hz-5.0 dBmV36.6 dB0024LockedQAM 25624921000000 Hz-4.7 dBmV37.3 dB0025LockedQAM 25625927000000 Hz-4.5 dBmV36.6 dB0026LockedQAM 25626933000000 Hz-4.5 dBmV37.0 dB0027LockedQAM 25627939000000 Hz-4.0 dBmV36.6 dB0028LockedQAM 25628945000000 Hz-3.9 dBmV36.6 dB0029LockedQAM 25629951000000 Hz-3.0 dBmV36.6 dB5030LockedQAM 25630957000000 Hz-2.5 dBmV37.3 dB22031LockedQAM 25631963000000 Hz-4.5 dBmV35.7 dB1032LockedQAM 25632969000000 Hz-9.5 dBmV34.4 dB420Upstream Bonded ChannelsChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower1LockedATDMA12560 Ksym/sec12600000 Hz40.3 dBmV2LockedATDMA22560 Ksym/sec15900000 Hz40.8 dBmV3LockedATDMA35120 Ksym/sec20700000 Hz41.0 dBmV4LockedATDMA45120 Ksym/sec27100000 Hz41.8 dBmV5Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV6Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV7Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV8Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmVDownstream OFDM ChannelsChannelLock StatusModulation/Profile IDChannel IDFrequencyPowerSNR/MERActive SubcarrierNumber RangeUnerroredCodewordsCorrectableCodewordsUncorrectableCodewords1Locked3159300000000 Hz-1.0 dBmV43.8 dB2216~59750002Not Locked000 Hz0.0 dBmV0.0 dB0~4095000Upstream OFDMA ChannelsChannelLock StatusModulation/Profile IDChannel IDFrequencyPower1Locked0627200000 Hz25.8 dBmV2Not Locked000 Hz0.0 dBmV

Please copy and paste the event log into a word doc then save off as a PDF then use the Choose File button on your next post to attach it. Who is your ISP? I see power levels are all over the place and mostly on the low side thought with in spec, channel 32 is -9db and is just too low: https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router I recommend removing the splitter temporarily to see if the power comes up and the Correctables and Un-Correctables can get to all zeros.

I can't even view the event log. Its blank, eventually it updates, but sometimes it takes awhile. I dunno *shrug*ISP is cox. The problem with removing the splitter is it removes the ability to access the cable tv, we only have the 1 cable for both internet and tv. I will give that a try later tonight though once the children are in bed and won't be upset about TV being gone.

Orbi CBR750 random outages | NETGEAR Communities

24 Replies

FURRYe38

Guru

Mar 03, 2023

Does the front LED turn PINK or any of the modem UP or Down LEDs give an AMBER light?

What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

Daesania

Star

Mar 03, 2023

A lot of this info was already in my post but i'll post it again.. No there is no color on the orbi. Status lights show up.
The firmware is current, there are no updates available.

Techs have checked the line and it says fine both inside and at the street level box.
Yes there is a splitter, the line splits between my cable box and my modem router.

The line and the splitter are brand new as of today.
The modem has been powered on/off many many times and cycled many many times.

I cannot paste the log currently. It does this sometimes where the log appears blank and will show up later. The errors in my original post are the same errors that show up around the downtime.

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	951000000 Hz	Locked
Connectivity State	Ok	Operational
Boot State	Ok	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectable
1	Locked	QAM 256	1	783000000 Hz	-3.7 dBmV	37.3 dB	1	0
2	Locked	QAM 256	2	789000000 Hz	-3.5 dBmV	37.3 dB	1	0
3	Locked	QAM 256	3	795000000 Hz	-3.7 dBmV	37.6 dB	1	0
4	Locked	QAM 256	4	801000000 Hz	-3.7 dBmV	37.6 dB	22	0
5	Locked	QAM 256	5	807000000 Hz	-3.7 dBmV	37.3 dB	8	0
6	Locked	QAM 256	6	813000000 Hz	-4.0 dBmV	37.6 dB	2	0
7	Locked	QAM 256	7	819000000 Hz	-4.0 dBmV	37.3 dB	1	0
8	Locked	QAM 256	8	825000000 Hz	-4.2 dBmV	37.6 dB	1	0
9	Locked	QAM 256	9	831000000 Hz	-3.9 dBmV	37.6 dB	1	0
10	Locked	QAM 256	10	837000000 Hz	-3.7 dBmV	37.6 dB	6	0
11	Locked	QAM 256	11	843000000 Hz	-4.2 dBmV	37.6 dB	14	0
12	Locked	QAM 256	12	849000000 Hz	-4.2 dBmV	37.3 dB	1	0
13	Locked	QAM 256	13	855000000 Hz	-4.5 dBmV	37.6 dB	1	0
14	Locked	QAM 256	14	861000000 Hz	-4.5 dBmV	37.3 dB	0	0
15	Locked	QAM 256	15	867000000 Hz	-4.9 dBmV	37.3 dB	0	0
16	Locked	QAM 256	16	873000000 Hz	-5.0 dBmV	36.3 dB	0	0
17	Locked	QAM 256	17	879000000 Hz	-5.2 dBmV	37.3 dB	0	0
18	Locked	QAM 256	18	885000000 Hz	-5.5 dBmV	36.6 dB	0	0
19	Locked	QAM 256	19	891000000 Hz	-5.9 dBmV	36.6 dB	0	0
20	Locked	QAM 256	20	897000000 Hz	-5.9 dBmV	36.6 dB	1	0
21	Locked	QAM 256	21	903000000 Hz	-5.5 dBmV	36.3 dB	0	0
22	Locked	QAM 256	22	909000000 Hz	-5.2 dBmV	36.6 dB	1	0
23	Locked	QAM 256	23	915000000 Hz	-5.0 dBmV	36.6 dB	0	0
24	Locked	QAM 256	24	921000000 Hz	-4.7 dBmV	37.3 dB	0	0
25	Locked	QAM 256	25	927000000 Hz	-4.5 dBmV	36.6 dB	0	0
26	Locked	QAM 256	26	933000000 Hz	-4.5 dBmV	37.0 dB	0	0
27	Locked	QAM 256	27	939000000 Hz	-4.0 dBmV	36.6 dB	0	0
28	Locked	QAM 256	28	945000000 Hz	-3.9 dBmV	36.6 dB	0	0
29	Locked	QAM 256	29	951000000 Hz	-3.0 dBmV	36.6 dB	5	0
30	Locked	QAM 256	30	957000000 Hz	-2.5 dBmV	37.3 dB	22	0
31	Locked	QAM 256	31	963000000 Hz	-4.5 dBmV	35.7 dB	1	0
32	Locked	QAM 256	32	969000000 Hz	-9.5 dBmV	34.4 dB	42	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	1	2560 Ksym/sec	12600000 Hz	40.3 dBmV
2	Locked	ATDMA	2	2560 Ksym/sec	15900000 Hz	40.8 dBmV
3	Locked	ATDMA	3	5120 Ksym/sec	20700000 Hz	41.0 dBmV
4	Locked	ATDMA	4	5120 Ksym/sec	27100000 Hz	41.8 dBmV
5	Not Locked	N/A	Unknown	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	N/A	Unknown	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	N/A	Unknown	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	N/A	Unknown	0 Ksym/sec	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation/Profile ID	Channel ID	Frequency	Power	SNR/MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	3	159	300000000 Hz	-1.0 dBmV	43.8 dB	2216~5975	0	0	0
2	Not Locked	0	0	0 Hz	0.0 dBmV	0.0 dB	0~4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation/Profile ID	Channel ID	Frequency	Power
1	Locked	0	6	27200000 Hz	25.8 dBmV
2	Not Locked	0	0	0 Hz	0.0 dBmV

FURRYe38
Guru
Mar 03, 2023
Please copy and paste the event log into a word doc then save off as a PDF then use the Choose File button on your next post to attach it.

Who is your ISP?

I see power levels are all over the place and mostly on the low side thought with in spec, channel 32 is -9db and is just too low:

https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router

I recommend removing the splitter temporarily to see if the power comes up and the Correctables and Un-Correctables can get to all zeros.

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Orbi CBR750 random outages