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Forum Discussion

magnumsmom's avatar
magnumsmom
Follower
May 14, 2021

Orbi Internet Drops

I have an Orbi CBR750.  I just bought it to replace an Orbi RBR50 because Spectrum told me that my intermitent internet is due to my router.  I am convinced they are wrong but since we upgraded our i...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 30, 2021

Any progess on this? 

I see several Criticals on your events log. 

magnumsmom wrote:

I have an Orbi CBR750.  I just bought it to replace an Orbi RBR50 because Spectrum told me that my intermitent internet is due to my router.  I am convinced they are wrong but since we upgraded our internet, it wasn't opposed to upgrading my router.  But much as I expected, we are still having drops in internet multiple times a day.  I see T3 Time-outs, Lost MDD Timeouts, SYNC timing failures, etc. in my event log and my cable connection shows a TON of uncorrectables.  

 

I have had Spectrum techs out 4 times in 6 weeks as I know the issue is with them and not my equipment, but without a drop happening while they are here, they do nothing.  Any ideas on what is wrong or what I can say that will get them to send someone that will actually fix the issue?