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Orbi mesh 6 RBR750 keeps dropping out
I have a large brick home about 300 m2. I have 3 orbi mesh units connected to NBN fibre , this mostly works OK but lately it has been malfunctioning, especially the rear 2 units. The house is long an...
v.31 FW has some issues from what others post about so we don't recommend using it.
If you choose to downgrade, got back to v.21 on the RBS first, then RBR lastly:
After the system has been downgraded, you'll need to factory reset and setup from scratch. Review this for best practice for this: https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575
Yes, a house of this size can be a challenge.
How does the Orbi web interface Attached Devices page describe the two satellite connections?
(see page 101 of the User Manual: https://www.downloads.netgear.com/files/GDC/RBK852/RBK852_UM_EN.pdf )
Both "Good"? One connected to the router and the second connected to the first satellite?
The Orbi 'app' does not always indicate the most recent firmware. For the 850 product, the most recent firmware is v7.2.6.31 https://www.netgear.com/support/product/rbr850/#download This is a bit awkward because the Community Forum contains a number of posts describing issues with this firmware and people seem to be reluctant to recommend updating to it. There is less controversy over v7.2.6.21. If a user wants to manually install a more recent firmware, it is important to update the satellites before updating the router.
What is the indication that the satellites need rebooting?
Thanks for the reply.
I have RBR750 ( not 850 - typo?) .
The firmware I am using is v7.2.6.31, is it possible to go back to .21?
The satellites need rebooting when there is no internet to the back area and I look at the app and it says the satellites are offline. Rebooting fixes the problem for a day.
Cheers
(Yes, typo - my bad)
When the satellites ARE working, how does the Attached Devices show their connection?
Good? Poor? Each is connected to which specific Orbi unit?
Is there anything unusual about the building construction?
Yes, any software version can be installed manually on the system. The key is to install on the satellites first, and do the router last.
Although there is a Manual Update Tab on the router interface that allows a person to update individual satellites (below the "line") and then update the router (above the "line"), my own preference is to connect directly to the IP address of each satellite and select the menu option "Firmware Update". Probably just superstition.
Thanks for the reply
Building construction is standard but has brick walls, so I have moved satellite 1 closer ( connected by Wifi) - it now has backhaul status as good, and I have connected satellite 2 by cable directly to router ( but its status remains poor)
It seems to be working ok mostly but the whole system seems to be offline at times - then flicks back online??
Also satellite 2 ( cable connected ) has backhaul status as poor?? - Can you explain that?
I think I will see how it goes over 24 hrs , if it doesnt settle down I might try changing the firmware backwards.
Thanks in advance.
v.31 FW has some issues from what others post about so we don't recommend using it.
If you choose to downgrade, got back to v.21 on the RBS first, then RBR lastly:
After the system has been downgraded, you'll need to factory reset and setup from scratch. Review this for best practice for this: https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575