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Forum Discussion
Dustin_V
Jan 09, 2019NETGEAR Employee Retired
Orbi Mesh Wi-Fi with Wi-Fi 6 For The Gigabit Internet Home - #NETGEARCES2019
Orbi Whole Home WiFi just got even faster! NETGEAR is continuing to lead the new era of Wi-Fi. To kick off CES 2019, we announced plans to pair award-winning Orbi Wi-Fi with the latest Wi-Fi s...
kadmus11
Jan 12, 2019Star
I like the idea, but I've been burned with issues with the RBK50 that have never been resolved. It's a shame because I've had to switch to google wifi which is more stable but has less speed.
FURRYe38
Jan 12, 2019Guru - Experienced User
Maybe next time make a post with details of the problems you are having with the Orbi and maybe we can help you out. Others are having good experiences with there systems.
Good Luck.
kadmus11 wrote:
I like the idea, but I've been burned with issues with the RBK50 that have never been resolved. It's a shame because I've had to switch to google wifi which is more stable but has less speed.
- kadmus11Jan 12, 2019Star
Where do I start? The constant problem through all the firmware updates, settings changes, and even a hardware replacement are the constant drop outs and speed slow downs on ios devices.
Though my windows PC and other IOT devices certainly aren't immune. I only live in a small one bed place so I don't use a satellite. The speed on Orbi, when it works, is great but the connection is far too inconsistent.
I have the single Google wifi in exactly the same place in my flat, again with no satellite, and the connection is solid if slower than Orbi.
- FURRYe38Jan 12, 2019Guru - Experienced User
Thats one area that seems to cause problems for most users, this auto update. I really don't care for it and rather manually load FW my self and setup. It does seem to work for some. Like my friends I set up last summer. I just went over and checked his system, auto updated and no complaints with this system.
When you feel like it again, download ALL FW Files for your model Orbi and it's satellites.
I would start by loading the satellites first, then the router last. Use IE11 or FF or Opera browsers.
After FW is loaded. do a complete ERASE or Factory reset ON the satellites then Router. Hold the back reset button in until the top led turns on AMBER then let go. Wait for the WHITE led to slowly pulsate, then log in to orbilogin.com using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.
Setup from scratch and try some of the suggestions here:What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. Placemennt is key for Orbi.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many? This can be a cause of problems as well.
What WPA security modes are you using? Try WPA2 and AES only.Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. Advanced Tab/Advanced Settings/Wireless Settings.
kadmus11 wrote:
Where do I start? The constant problem through all the firmware updates, settings changes, and even a hardware replacement are the constant drop outs and speed slow downs on ios devices.
Though my windows PC and other IOT devices certainly aren't immune. I only live in a small one bed place so I don't use a satellite. The speed on Orbi, when it works, is great but the connection is far too inconsistent.
I have the single Google wifi in exactly the same place in my flat, again with no satellite, and the connection is solid if slower than Orbi.
- NickC4555Jan 24, 2019Star
I realise your post was meant to be helpful, but the Orbi is supposed to be a consumer product, not one that requires in depth knowldege of networking terminologies and how to analyse your network. If you can't take it out of the box and plug it in, then either it isn't fit for purpose or it is being sold to the wrong type of customer. Either way, Netgear is culpable, and it is regrettable that some customers are defending them and their shoddy products. I agree with other posters that it is outrageous for them to be launching a new product having let down their exisiting customers so badly with the current one.
I now have a stable 2 satellite Orbi system, but it's running old firmware and it took me several months of effort, a few different versions (including betas), many combinations of settings and satellite placements to get to where I am.
The main problem with Orbi firmware releases is a clear lack of a formal test methodology, particularly regression testing. New features and bugs are fixed in isolation, but then other things break and older bugs return. I would bet my pension that the developers are signing off on their own work packages and that nobody is doing rigourous end to end testing of the entire system against a formal plan. Nobody apart from Netgear's customers, that is, and I didn't sign up for that.
- nizmoz44Mar 01, 2019Aspirant
Many on this site have come and gone over the last 2 years with Orbi because they can't fix the device firmware issues. It seems people who don't notice it are the ones clueless. All Orbis are having issues, it doesn't work like that on Tech where just some are for some people. It's some people don't notice it or don't know tech well enough.
- gr8shoMar 01, 2019Virtuoso
No interest here in fighting issues. If I can't get the Orbi to work to my satisfaction, it is getting returned.
- Chuck_MMar 01, 2019Mentor
nizmoz44 wrote:
It seems people who don't notice it are the ones clueless. All Orbis are having issues, it doesn't work like that on Tech where just some are for some people. It's some people don't notice it or don't know tech well enough.
I respectfully disagree with you. I am not clueless and I am not having issues with my Orbis. I indeed know tech well.