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Forum Discussion

kenchiu's avatar
kenchiu
Aspirant
May 10, 2021

Orbi Mesh WiFi 6 System with Built-in DOCSIS 3.1 Cable Modem - AX4200 (CBK752) Connection drop

Hi,   I purchased the Ax4200 3 months ago. Over the last 2 months, I have been experiencing unstable connection (frozen screen, lost connection) in my Google Meet and Zoom meeting. My macbook was c...
Troubleshooting
kenchiu's avatar
kenchiu
Aspirant
May 11, 2021

The issue is only with wireless device.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 11, 2021

Disable the following: IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

 

Does both Zoom app and browser based Zoom see this problem?

  • kenchiu's avatar
    kenchiu
    Aspirant
    May 11, 2021

    For zoom, the issue happened with zoon app

    For google meet, the issue happened with chrome browser

    Do you know what caused the connection drop issue?  interference?

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 11, 2021

      Possible. You can ethernet connect your Mac to the CBR or RBS and see if this changes anything.