Orbi RBK752 intermittently dropping incoming VOIP

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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Engrpas wrote:

I have an Orbi RBK752 that I have recently purchased to replace an RBK50 hoping it would solve this issue, but such is not the case . . . . 

When on a Zoom call or on a DECT 6.0 (1.92 GHz) phone call, the incoming voice signal frequently drops out for about 15-30 seconds, then returns. My outgoing voice is apparently heard by the others on the call during this interval, because they later tell me that they can hear me saying "I can't hear you". 

I have seem this problem being addressed in other posts in the community, but the solutions seem to be too complicated for a non-IT person like me to follow. 

My ISP provides a gigabit fiberoptic signal, and the Orbi app clocks it at over 900 Mbits/sec (915.43 download, 943.20 upload). We have sometimes 2 or even 3 TV sets running off the system using Firefox adapters, with no issues. This issue only seems to occur with incoming VOIP, whether with the DECT phone or Zoom. 

I think I'm not alone . . . any suggestions greatly appreciated! 

Thank you!

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