Forum Discussion

Tutor

Jul 26, 2021

Orbi RBK753 very slow WiFi speeds after software update

I have a 1gb internet service from virgin media and have put the Virgin media router into modem mode and the Orbi RBK753 into router mode on the ground floor. all worked great until I updated to ...

FURRYe38

Guru - Experienced User

Jul 26, 2021

Feel free to post your experiences in this thread:

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/2119287/highlight/true#M17362

Did you continue to use the system after FW was updated or did you power OFF the system for 30 seconds then back ON or was there a factory reset and setup from scratch performed?

How was FW updated? Orbi app? Manually or Auto update?

Manny_B

Tutor

Jul 26, 2021

I updated the FW from the orbi app and after that I continued to use the system but saw download speed hitting 20mb at best.

I then did a factory reset and the speeds improved dramatically. But still I perform a speed test on the orbi app and get around 500mb whereas before it was hitting 900mb.

any recommendations for tweaking the settings form the admin webpage? Or anything else I should do?

many thanks

FURRYe38
Guru - Experienced User
Jul 26, 2021
Thats now a know issue that NG needs to fix on this version of FW.
Just be sure your getting to spec speeds wtih a external installable speed test on a PC or mobile device.
- Manny_B
  Tutor
  Jul 26, 2021
  Right, so what your saying is that there’s no way around this and that we have to wait on NG for a fix?
  - FURRYe38
    Guru - Experienced User
    Jul 26, 2021
    IT only effects the speed results on the speed test app. Actual speeds should be good thru external speed test apps.
    NG has been make aware of this issue.