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Forum Discussion
Orbi RBK852-EUS Multiple connectivity issues and high latency
I’ve recently purchased Orbi Wi-Fi 6 and my network has became a complete disaster. The issues I’m experiencing are related to:
1) Logitech Circle 2 Wireless unable to connect;
2) High latency due to poor QoS;
3) WPA3 no backward compatibile
The reason I purchased this router is because I have 4 4K security cameras constantly streaming and 30 devices connected all the time. My previous network included a Netgear R9000 and 3 BT Whole home AC1200 discs that were struggling to do the job. Unfortunately, since I’ve upgraded to Orbi Wi-Fi 6 the network is a mess and things don’t work properly.
My Logitech Circle 2 Wireless Camera doesn’t connect to the internet. I changed Wi-Fi security to WEP, None and back to WPA2 but it keep saying “unable to connect to the cloud”. After I rebooted the router it connected for a second then permanently lost the connection again.
My Nest cameras outside the building are streaming with very poor quality, despite they’re set to the maximum quality. This appears to be an issue with QoS. If AC1200 was managing them, I expect an AX6000 to work better. Also, Netflix takes 3-5 minutes to start streaming a movie. This happened immediately with the previous network. It appears to be a QoS issue that cannot be fixed as QoS cannot be disabled.
WPA3 it said to be backward compatible but, if I turn it on, no devices are able to connect.
Most devices prefer connecting to the main router downstairs rather than the satellite next to them. This means their signal quality is worse than it should be.
All the settings mentioned in the manual do not exist. The system doesn’t work with Alexa as Alexa is unable to discover it.
Before I return it to the seller, do you have any idea on how to fix this? Unfortunately, I will have several more devices to connect and the old system cannot suppor them.
1) Logitech Circle 2 Wireless unable to connect;
2) High latency due to poor QoS;
3) WPA3 no backward compatibile
The reason I purchased this router is because I have 4 4K security cameras constantly streaming and 30 devices connected all the time. My previous network included a Netgear R9000 and 3 BT Whole home AC1200 discs that were struggling to do the job. Unfortunately, since I’ve upgraded to Orbi Wi-Fi 6 the network is a mess and things don’t work properly.
My Logitech Circle 2 Wireless Camera doesn’t connect to the internet. I changed Wi-Fi security to WEP, None and back to WPA2 but it keep saying “unable to connect to the cloud”. After I rebooted the router it connected for a second then permanently lost the connection again.
My Nest cameras outside the building are streaming with very poor quality, despite they’re set to the maximum quality. This appears to be an issue with QoS. If AC1200 was managing them, I expect an AX6000 to work better. Also, Netflix takes 3-5 minutes to start streaming a movie. This happened immediately with the previous network. It appears to be a QoS issue that cannot be fixed as QoS cannot be disabled.
WPA3 it said to be backward compatible but, if I turn it on, no devices are able to connect.
Most devices prefer connecting to the main router downstairs rather than the satellite next to them. This means their signal quality is worse than it should be.
All the settings mentioned in the manual do not exist. The system doesn’t work with Alexa as Alexa is unable to discover it.
Before I return it to the seller, do you have any idea on how to fix this? Unfortunately, I will have several more devices to connect and the old system cannot suppor them.
22 Replies
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).WPA3 is still being worked on. There is current known problems with mixed mode WPA3 and WPA2 which caused NG to remove the mixed mode setting. So for now, leave WPA2 and AES enabled. NG is working on this.
Hi,
Thank you for your reply.
Both router and satellite are on firmware 3.2.8.5.
The ISP modem is an Openreach fibre modem model V-Focus V-2Fub/r Rev B.
My home is about 2000 sq feet. The distance between router and satellite is approximately 16 feet.
2.4GHz is set to auto and 5GHz is on channel 36. There are 2 networks nearby.
IPv6 is disabled. 20/40Mhz is currently enabled. I'll disable it and I'll let you know how it goes.
"My home is about 2000 sq feet. The distance between router and satellite is approximately 16 feet." This is too close between the RBR and RBS. 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
