NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi Rbk852 system very slow wifi speeds
So would love some help to hopefully get my speeds where they should be. I received in the mail last friday my system (orbi wifi 6 rbk852 system) I recently switched from the linksys velop system to the new orbi wifi 6 system hoping for a major speed upgrade when running wireless. Unfortunatly its been a downgrade from a 3 year old linksys system and really would like to get this working to keep the netgear setup. Looking for any suggestions on what it could be. I am in a brand new build house and have cat 7 cables run from the verizon ONT to the orbi directly in the middle of the house and the satellite placed on the second floor. The patch cable from the wall to the router is cat 7 as well. I have fios gig service and when running speed test on the wired computers I see 900-800 up/down easilly at all times. However on wifi even in the same room as the main orbi im lucky to see over 100 mbps. if I go to another room my speeds drop to 40-50Mbps. Ive done a factory reset on the system and it didnt improve. According to the App im running the latest firmware V3.2.10.11_1.2.12. With the old linksys system i would see an average of 100-140MBPS throughout the house, however its apples to oranges as that was my old house before moving into the new construction one. But was the same fios gig service. The netgear app on my iphone shows 938.38mbps, but on speed test shows 59.3mbps
Its not an unstable connection and has a strong signal throughout im just disappinted in the speeds im getting over wifi. Especally for 700 dollars. If this is really all I can get out of it i will send it back and go for a cheaper option. But dont want to do that as I saw tons of good reviews on it with people praising how fast it was over wifi.
Thanks for any help.
10 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using?
Any Wifi Neighbors near by? If so, how many?Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
What model iPhone do you have?
Use WiFi sweet spots app on the phone to check the connection rate of the phone while near by and connected to the main RBR unit.
Im not sure the manufacture of the ONT. if theres a place to find it please let me know. Its not a Modem like you would get with cox/spectrum that sits inside the house with a coaxial hooked up to it. I have verizon for internet only so its a grey box on the outside of the house that says "verizon" on the outside where the fiberoptic cable comes from the street and then enters the house via ethernet cable jack in my wall that is hooked directly into the back of the Orbi. On wifi speet spots I average 50-70MBPS sometimes dropping as low as 15-30MBPS if I go farther away. I have an Iphone 11 pro phone so it should have wifi 6 capabilities. Guestimate on the distance between the two orbis is 25-30 feet maybe a bit farther. But the speed is consistant whether on the first or second floor its just consistantly slow.
2.4 GHZ is on auto 5 GHZ is on 36. Changed it from channel 40 with no difference. Havent tried any others.
RTS Values were on (default?) 64 for both 2.4 and 5ghz have changed them to 2347 and will see if that improves anything. I do have a house on either side of me that im sure both use wifi. Not sure how to ever change that haha. Thanks!
Look for any stickers or case branding. Might ask the ISP about this to see if there system as a built in router or not. If not, then your ok here.
