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Forum Discussion
ORBI RBKE963 randomly disconnects from Internet
I have suffered random disconnects from the first day I installed this router. My Comcast XFI gateway never loses it's Internet signal as the light on my Comcast gateway stays on constantly while th...
what comcast gateway is it connected to?
Most of their "gateways" are modem/router combo device and cause a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
Thanks for your reply.
It's an xFi, the latest greatest.
I attached a screen shot of the main gateway setup.
I only have one router and two satellites
Thanks!
Its in bridge mode but not all ISP supplied devices bridge mode is the greatest.
You can try option 2 or 3 that I highlighted earlier and see if that helps.
So, it's probably a coincidence but right after I responded to you I logged out of my xFi gateway and hit the Chrome button on my desktop computer to browse the evil Internet and it would not work. No Internet.
Hmmm.... Who knows.
I was thinking of possibly factory resetting the xFi gateway for all the good that might do.
do you use armor or parental controls on the orbi?
If not, try putting the xfi back in router mode (disable its wifi) and run the orbi in access point mode.
