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Forum Discussion
ORBI RBKE963 randomly disconnects from Internet
I have suffered random disconnects from the first day I installed this router. My Comcast XFI gateway never loses it's Internet signal as the light on my Comcast gateway stays on constantly while th...
I have the same Orbi RBKE963 + extra AXE satellite connected to the Xfinity XB7 gateway (not the latest, which is XB8 and gradual rollout) in bridge mode. I do not experience the daily disconnect problems you are reporting, so let's check if there are any differences.
- Exactly which gateway do you have? Pictures are here: https://www.xfinity.com/support/articles/broadband-gateways-userguides. The XB7 has a slightly different top holes pattern than the XB8,
- How is your Orbi router connected to the gateway? Is there a switch or anything else in between?
- Have you tried swapping the network cable from Orbi to gateway (just in case)?
- What do you do to fix the Orbi connectivity when the disconnect occurs? Do you go to orbilogin.com and press a Connect button and it recovers immediately? Describing your recovery procedure may help to isolate the nature of the issue.
- As per the other reply, try switching to AP mode after taking your gateway out of bridge mode.
- You may have an Orbi hardware problem, you can request exchange under warranty (longer than tech support 90 days).
Thanks for your reply.
I have the XB7-T gateway
Connected with a single Cat5 cable, no switch or anything.
Gonna switch the cable as soon as I hit send so we can check that off the list. Stranger things have happened...
I don't do anything to fix the disconnect. I learned over time that it comes back by itself in approximately five minutes.
Also, last weekend I factory reset Orbi to no avail.
I appreciate your ideas.
I will set the gateway back to router mode today. WiFi is not enabled of course.
Thanks a lot.
So CAT5 is only officially rated for 100Mbps. Lets try a CAT6A STP cable between the modem and RBR....
I used to have a ton of ethernet cables. I was in IT for 18 year before I retired five years ago.
I could only find two sad little cables with no markings on them at all so I just used it...
I just ordered the proper for sure cable from Amazon for delivery tomorrow.
The only way to be sure.
I just got lazy.
Thanks for pointing that out.
For what it's worth I have a 600MPS account with Comcast and the speed test this morning went to 702. I'm assuming it wouldn't do that with a real CAT5?
When I said "CAT5" cable earlier I really didn't know what it was.
I'm going to switch to that cable when it arrives and wait for it to fail before I reconfigure the gateway so I will know for sure which troubleshooting steps works rather than doing two or more at a time.
Thanks for your help.
I appreciate it!!
No, I don't use Armor or parental controls
So, sadly switching out the cable with a Cat 6e STP 10G between the Orbi and the xFi gateway did not change anything.
But, I verified an odd situation that I suspected was occurring.
Today I was streaming a totally LIVE event on my wired desktop Windows 10 computer while browsing the evil Internet on my other screen and all of a sudden the browser said "No Internet Connection" and stopped responding.
The light is solid red on the Orbi.
When the system disconnects it always takes about five minutes and it reconnects on it's own.
The really odd thing is the live streaming video and audio never missed a beat during the entire five minutes or so until the browser responded and I could browse the Internet.
Every time things start working again the red light is still on for about a minute also..
Crazy!
What do you make of that?
I don't understand that at all.
I appreciate your thoughts on this as I have no idea what to do.
PS, I have factory reset the system and started over to no avail.
Thanks!
Did you try it as I suggested at the start?
With the orbi in access point mode and the xfi gateway in router mode (wifi disabled)
rabonbryan wrote:
When the system disconnects it always takes about five minutes and it reconnects on it's own.
The really odd thing is the live streaming video and audio never missed a beat during the entire five minutes or so until the browser responded and I could browse the Internet.
I do not recall every reading an explanation for what causes the router to turn on the magenta light or for computers/browsers to decide there is "no internet". From this description, one might infer the issue is not loss of connection, but rather loss of some specific capability (maybe DNS resolution? Maybe pinging netgear.com?)
Are you using the DMZ in the ISP modem?
Wanna try enabling email logs to see if you see a change in this?
rabonbryan wrote:
So, sadly switching out the cable with a Cat 6e STP 10G between the Orbi and the xFi gateway did not change anything.
But, I verified an odd situation that I suspected was occurring.
Today I was streaming a totally LIVE event on my wired desktop Windows 10 computer while browsing the evil Internet on my other screen and all of a sudden the browser said "No Internet Connection" and stopped responding.
The light is solid red on the Orbi.
When the system disconnects it always takes about five minutes and it reconnects on it's own.
The really odd thing is the live streaming video and audio never missed a beat during the entire five minutes or so until the browser responded and I could browse the Internet.
Every time things start working again the red light is still on for about a minute also..
Crazy!
What do you make of that?
I don't understand that at all.
I appreciate your thoughts on this as I have no idea what to do.
PS, I have factory reset the system and started over to no avail.
Thanks!
