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Forum Discussion
rabonbryan
Aug 05, 2022Aspirant
ORBI RBKE963 randomly disconnects from Internet
I have suffered random disconnects from the first day I installed this router. My Comcast XFI gateway never loses it's Internet signal as the light on my Comcast gateway stays on constantly while th...
Mikey94025
Aug 05, 2022Hero
I have the same Orbi RBKE963 + extra AXE satellite connected to the Xfinity XB7 gateway (not the latest, which is XB8 and gradual rollout) in bridge mode. I do not experience the daily disconnect problems you are reporting, so let's check if there are any differences.
- Exactly which gateway do you have? Pictures are here: https://www.xfinity.com/support/articles/broadband-gateways-userguides. The XB7 has a slightly different top holes pattern than the XB8,
- How is your Orbi router connected to the gateway? Is there a switch or anything else in between?
- Have you tried swapping the network cable from Orbi to gateway (just in case)?
- What do you do to fix the Orbi connectivity when the disconnect occurs? Do you go to orbilogin.com and press a Connect button and it recovers immediately? Describing your recovery procedure may help to isolate the nature of the issue.
- As per the other reply, try switching to AP mode after taking your gateway out of bridge mode.
- You may have an Orbi hardware problem, you can request exchange under warranty (longer than tech support 90 days).
rabonbryan
Aug 05, 2022Aspirant
No, I don't use Armor or parental controls