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Forum Discussion
Orbi RBR750 Satellite (Update)
I updated my Orbi Satellite yesterday, as the App prompted me to. After about 10 minutes, everything looked great. The next day everything went sharply downhill. Nothing changed at all. Router and satellite did not move an inch. Now my orbis cover about 50% of my house (previously I could go about 50 feet outside and still get a strong connection) my outdoor camera has gone offline multiple times. I’m on software version V4.6.14.3 (now) and in 24 hours has turned a completely reliable, stable connection to the exact opposite. It’s also a bit perplexing that, for the cost of this router (which is now 2 years old) I cant even get tech support. Can someone please help me with this? This is incredibly frustrating. I have fiber optic internet and my Orbi router is now the weak link.
2 Replies
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Powering everything off and restarting has been a useful practice since the 1980's and the IBM PC's "big red switch".
If this sequence fails to restore the previous level of performance, you might want to consider reloading the previous firmware, version 4.6.11.1. It is available here:
https://kb.netgear.com/000065215/RBR750-RBS750-Firmware-Version-4-6-11-1
This is not a trivial process, but it does get easier every time:
- Use the web link to download the firmware for router and satellites to a home computer.
- Unpack ("unzip") the firmware two firmware files:
RBR750-V4.6.11.1_2.3.6-signed.chk for the router, and
RBS750-V4.6.11.1_2.3.6-signed.chk for satellites
(and remember where you put the extracted files because you are going to have to find them again.) - Write down the IP address of the router (usually 192.168.1.1) and each satellite.
- Open a web browser and log into the first satellite using the IP address.
Credentials will be the Orbi web login credentials (which are different from the WiFi login and the community forum login) - Select the bottom menu item, "Firmware Update".
- Browse to the location of the satellite firmware file and upload it.
- Repeat with any other satellites.
- Perform the same steps on the router, except that the Firmware Update option is buried deep in the web interface.
Select the Advanced Tab, then
Select Administration, then
Select the option, Backup Configuration.
on that page, save a copy of the configuration to the home computer.
Select Firmware Update, then
Select the Manual Tab.
The router update option is in a section above the other options.
When this is done, the router will reboot automatically.
Whew! After this process.... are things "back the way they were?" or was this exercise in vain?
