I purchased the latest Orbi from BestBuy, seemed to work fine. But tried to strean Amazon Prime Video, and it fails, on any device (two tv's and ipad). Also found that when making a WIFI call, the person receiving the phone call can't hear my voice. Anyone else experiencing this? Also, they released a new firmware update, late yesterday, but it won't download and its not available on the downloads page. I'm not having much faith that this update will fix these issues. I'm considering returning it for a full refund. I have ATT Fiber to my house 1gb (940/940), and I've worked with computers for 30+ years. This level of failure is sad... -Dan

I have ATT fiber with their newer residential Gateway BGW-210 RGW in IP Passthrough mode and WiFi antennas disabled. It shows Nat server disabled. During the initial setup I first restarted the ONT after I put the BGW-210 in IP Passthrough mode. Then I restarted the Orbi Router not connected to the satellites. Works smoothly with my RBK 852 system with 2 additional RBS 50 satellites . I have the latest NG firmware on both.Iphone WiFI calling was working smoothly before and after the latest NG update working fine after I power restarted the iPhone XsMax. Will test the Amazon Prime Video and report back.Update: Amazon Prime Video works as well.The easiest solution is getting rid of the old Pace Router.

The network device previously was a R9000, which after a firmware update would barely get about 20 mb download speed, but an older R7000, would perform in the 100-200 mb range... none of these had an issue with the ATT router. Its not an ATT issue (NAT or otherwise), its an Orbi issue. As a note, all of my TV's are running a 'wired' connection, so this isn't a WiFi issue, its the Orbi wired connection that can't handle the data. I've tried using the Wifi connection as well, same issue. All of the wired machines in my house show download speeds of 940ish/900ish, so it can let data through. The Satellite is wired (backhaul) as well. And I've tried having not wired, via beaming, and it doesn't matter.The download, which fails in the orbilogin.com connection, shows an V3.2.8.5 on the satellite, but never shows a new version for the router, just indicates 'update failed'. Neither of them have a newer update on the Netgear download page. The download page shows 3.2.7.2 as the current option there. The Orbi router currently shows V3.2.7.2_1.1.7 on the status page. I've considered putting it in AP mode, and trying things, but why pay this much money for a product that doesn't work. Plus manipulating the ATT router for IP routing/etc is a pain in the arse...I'll try this firmware (if/when I get it) and see if it fixes the issues. Otherwise, this goes back to Bestbuy for the full refund.

In my experience, the Orbi's have been the fastest systems that I have tried, and I tried most of the competition. The Orbi's, for me, have generally been twice as fast or more than the competition. That's why I keep coming back to them. Nothing else achieves their performance.

I am happy that you solved your issue.I have been posting this bwg210 solution many times before. It is in my signature from day one and I posted before that I don't have Amazon Prime or any other streaming problem. I also posted that I solved my iPhone wifi calling issues by restarting the phone so that was not an Orbi problem either.Pace doesn't not have a thrue pass through mode. Because I have the same ATT provider, I know pace5286ac problems very well. When they replaced my Pace5286ac with Arris bwg210 years ago they let me keep it. When I got my RBK852 system I once tested it and it was not working properly.I agree with your statement: "get rid of it and get it upgraded to bwg210." sutset wrote:Well the new att router bwg210 fixed the download and WiFi calling issue my case. Keeping the orbi ! sutset wrote:Well the new att router bwg210 fixed the download and WiFi calling issue my case. Keeping the orbi ! if you have a pace5286ac get rid of it and get it upgraded to bwg210.

does this fiber box have an integrated modem?This puts you in a double nat and can cause the issues you're describing.https://kb.netgear.com/30186/What-is-Double-NATA couple options is to place the fiber box in passthrough/modem only mode (challenging with ATT) or to place the orbi in AP (access point mode).

Orbi RBR850 - can't run Amazon Prime Video and IPhone wifi calling fails to send voice

63 Replies

plemans
Guru
Dec 04, 2019
does this fiber box have an integrated modem?
This puts you in a double nat and can cause the issues you're describing.
https://kb.netgear.com/30186/What-is-Double-NAT
A couple options is to place the fiber box in passthrough/modem only mode (challenging with ATT) or to place the orbi in AP (access point mode).
- dan_ro_ga
  Tutor
  Dec 04, 2019
  Yes, the ATT fiber box is a 2Wire 5268AC, and it is set to DMZ+, which allows the IP to pass back to the Orbi system and all traffic to pass through, so its not double NAT condition.
  - plemans
    Guru
    Dec 04, 2019
    ATT isn't known for making devices that have a well designed passthrough mode. The 2Wire 5268AC particularly not. It still inspects the packets and compares them to a nat table.
    https://forums.att.com/t5/AT-T-Fiber-Equipment/How-to-run-Pace-5268AC-in-simple-bridge-mode/td-p/5290058
    
    I'd try putting the att back in router mode, disable its wifi, and place the orbi in AP mode. You lose some functions of the Orbi router. But with using ATT and that device in particular, it might be your option to avoid the NAT issue.
FURRYe38
Guru
Dec 04, 2019
What Firmware is currently loaded?
What is the Mfr and model# of the ISP ONT the NG router is connected too?

What FW version is being made available to you? Is this seen on the RBRs FW update web page?
What browser are you using?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

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Orbi RBR850 - can't run Amazon Prime Video and IPhone wifi calling fails to send voice