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Forum Discussion

SolY's avatar
SolY
Aspirant
Apr 20, 2024

Orbi RBR850 ans Samsung TV

Since installing Orbi RBR850 router, the TV does not connect automatically to the internet. Every time it is switched on, we need to go to settings, network, network status and it connects immediately. I have done all the troubleshooting including:
router network and system reset
cold boot of the TV
TV software update
Enable 2.4 GHz band on the Orbi
but still cannot get it to connect automatically on switch-on. Had no trouble previously when it was connected to the Telstra modem/router.
Please help as Samsung was unable to help.

 
 
 

5 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru
    Apr 20, 2024

    When installing the Orbi 850 system, was it set to exactly the same WiFi credentials as the previous WiFi system?

     

    • SolY's avatar
      SolY
      Aspirant
      Apr 20, 2024

      Thank you. I am not sure I understand "the same WiFi credentials" - I installed the Orbi 850 by connecting it to my ISP provider Telstra Modem/Router and it works perfectly well throughout the house. It is NOT hard wired to the TV as my TV was previously receiving the connection by WiFi.

       
       
       
      • CrimpOn's avatar
        CrimpOn
        Guru
        Apr 20, 2024

        Devices connect to WiFi by selecting a system from those available by the Service Set IDentifier (SSID)

        https://en.wikipedia.org/wiki/Service_set_(802.11_network) 

        and entering the password appropriate to that SSID.  The Telstra system had a unique set of credentials (SSID/password).

        The Orbi system default SSID/password are printed on the product label on the bottom of the router.

         

        When many users replace one WiFi system with another, it is a common practice to replace the default SSID/password with the credentials of the previous system so that they do not have to reconfigure every WiFi device in the house.  For some users, there can be 70-80 WiFi devices spread around the house and this would be quite a chore. (phones, tablets, laptops, televisions, smart plugs, garage door openers, smart door locks, security systems, etc. etc.)  This also means that they can unplug the new system and go back to the old system without reconfiguring any WiFi devices.  (I have kept the same WiFi credentials for over 20 years and changed WiFi systems several times.)

         

        What it sounds like is that:

        • The Samsung television was configured to use the Telstra WiFi credentials.
        • The Orbi was installed and is using the default WiFi credentials printed on the label.
        • The Samsung has not been reconfigured to use the Orbi credentials.