NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Teleport's avatar
Teleport
Aspirant
Mar 16, 2022

Orbi RBR850 Wifi speeds very slow using AT&T Fiber even after factory reset

Hello!   I have suddenly noticed a drastic drop in my WiFi speeds on my desktop computer whether connected to the Orbi Router or Satellite. My internet is AT&T Fiber 2G service. The Orbi app on my ...
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Mar 17, 2022

Try reinstalling the firmware and then doing a factory reset and reinstall. 

Maybe something is corrupt in the firmware or settings. 

Teleport's avatar
Teleport
Aspirant
Mar 17, 2022

plemans Reinstalled the latest firmware (4.6.7.13), performed factory reset on both the Router and Satellite and the problem still exists. Here are the speeds in order of closest to the router:

Desktop (iMac Monterey) 83.95 down/33.54 Up

Iphone 10.06 down

Macbook Pro Laptop  7.33 down/ 4.20 up

Iphone #2  7.83 down/ 3.00 up

 

All are within 10 feet...nothing else connected. All were tested multiple times.

 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 18, 2022

    power off the satellite and just test the router's speeds. 

    If you're still getting the low speeds directly off the router, it could be the router thats causing the issue. 

    how old is it? 

  • Teleport's avatar
    Teleport
    Aspirant
    Mar 18, 2022

    plemans turned off the satellite and speeds are unfortunately still horrible 28.91 down 26.34 up. Its only a little over a year old! $697.96 (😩) off Amazon on Jan 31, 2021 with no tech support after 90 days, is there anything I can do?? This really really hurts the Netgear brand for me.

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 19, 2022

    try downgrading the firmware a version. AFter the install, factory reset the router. 

    Then test it in its default configuration.

    After that, put it in app mode to the att device (att in router mode) and test it again. 

    don't change anything that isn't needed to be changed during setup. 

  • Teleport's avatar
    Teleport
    Aspirant
    Mar 19, 2022
    plemans I tried to downgrade my firmware. If you scroll up a little I’ve attached a screenshot a few replies ago of the prompt I get. When I try to install, I am only given the option “no.”
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 20, 2022

    You can't downgrade FW from v4 back to v3. 

  • Teleport's avatar
    Teleport
    Aspirant
    Mar 20, 2022
    What do I do? 😫
  • Teleport's avatar
    Teleport
    Aspirant
    Mar 22, 2022
    If I’m reading the warranty info correctly, It seems as a registered product my Orbi is still under warranty? However, in order to return my router I must get an RMA number by contacting technical support…except my complimentary customer support ended after 90 days? Is there another number I can call that you guys know of?
  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 22, 2022

    Thats the number you call. If its not a hardware issue and turns out to be a user/setup issue, it does cost $. 

    You get 90 days of free support to where they'll help you connect devices, troubleshoot, etc. But if you're outside of that window, the troubleshooting does cost $. If its a hardware failure, you can get that refunded (that's my understanding but get them to agree to it up front). 

  • Teleport's avatar
    Teleport
    Aspirant
    Mar 23, 2022
    plemans thank you for your advice. I don't see the number though?
  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 23, 2022

    you have to go through the support site to get it.

     

    To get a hold of support. Click on "MyNetgear" at the top.
    Register an account (or login) and then the device.
    From there you can start the support process. Keep in mind that its only free for the first 90 days.