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Forum Discussion
Orbi RBR850 Wifi speeds very slow using AT&T Fiber even after factory reset
Hello! I have suddenly noticed a drastic drop in my WiFi speeds on my desktop computer whether connected to the Orbi Router or Satellite. My internet is AT&T Fiber 2G service. The Orbi app on my ...
try downgrading the firmware a version. AFter the install, factory reset the router.
Then test it in its default configuration.
After that, put it in app mode to the att device (att in router mode) and test it again.
don't change anything that isn't needed to be changed during setup.
plemans I tried to downgrade my firmware. If you scroll up a little I’ve attached a screenshot a few replies ago of the prompt I get. When I try to install, I am only given the option “no.”
You can't downgrade FW from v4 back to v3.
- What do I do? 😫
- If I’m reading the warranty info correctly, It seems as a registered product my Orbi is still under warranty? However, in order to return my router I must get an RMA number by contacting technical support…except my complimentary customer support ended after 90 days? Is there another number I can call that you guys know of?
Thats the number you call. If its not a hardware issue and turns out to be a user/setup issue, it does cost $.
You get 90 days of free support to where they'll help you connect devices, troubleshoot, etc. But if you're outside of that window, the troubleshooting does cost $. If its a hardware failure, you can get that refunded (that's my understanding but get them to agree to it up front).
you have to go through the support site to get it.
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.
