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Forum Discussion
Orbi RBR850 Wifi speeds very slow using AT&T Fiber even after factory reset
Hello! I have suddenly noticed a drastic drop in my WiFi speeds on my desktop computer whether connected to the Orbi Router or Satellite. My internet is AT&T Fiber 2G service. The Orbi app on my ...
You can't downgrade FW from v4 back to v3.
What do I do? đ«
- If Iâm reading the warranty info correctly, It seems as a registered product my Orbi is still under warranty? However, in order to return my router I must get an RMA number by contacting technical supportâŠexcept my complimentary customer support ended after 90 days? Is there another number I can call that you guys know of?
Thats the number you call. If its not a hardware issue and turns out to be a user/setup issue, it does cost $.
You get 90 days of free support to where they'll help you connect devices, troubleshoot, etc. But if you're outside of that window, the troubleshooting does cost $. If its a hardware failure, you can get that refunded (that's my understanding but get them to agree to it up front).
you have to go through the support site to get it.
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.
