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Forum Discussion
Orbi RBR850 wired satellite connection not recognised
I have had enormous problems with the RBR 850 since purchase. The latest issue is how the mesh keeps dropping the connection. So I have used an ethernet connection back to the router from a satellite. Netgear state this is ok. So it works... but the router thinks the satellite is disconnected. Is there a way to fix this?
As far as I can tell from user experience the old systems were mush more reliable.
5 Replies
Whats telling you its disconnected? the gui through the browser? The app?
Does it work if you hardwire into the satellite?
You put its dropping connection? What exactly is happening? Is it saying "connected, no internet", is the wifi not broadcasting at all? Details are key.
What firmware is the router on?
What firmware is the satellites on?
what modem/gateway is it connected to?
Hello DalekSupreme,
Welcome to the NETGEAR Community!
I understand that you are having difficulties connecting your RBR850 to your satellite. This can happen when the satellite firmware is different from the firmware on your satellite please ensure that your satellite has the latest firmware installed. In the future please update the satellite first then update your router.
For more information on how to update your Orbi system please navigate to the link below:
https://kb.netgear.com/000058278/How-do-I-update-the-firmware-of-my-Orbi-WiFi-System
Best,
Kevin
Community Team
- Yes that’s not the solution. Made no difference. And this is a hardwire connection as the wifi connection was so flakey.
Whats telling you its disconnected? the gui through the browser? The app?
Does it work if you hardwire into the satellite?
You put its dropping connection? What exactly is happening? Is it saying "connected, no internet", is the wifi not broadcasting at all? Details are key.
What firmware is the router on?
What firmware is the satellites on?
what modem/gateway is it connected to?
