NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

sfgtsfn's avatar
sfgtsfn
Aspirant
May 25, 2023

Orbi RBRE 960 shows out of sync with satellite, even though i have devices connected to satellite

could not get sync to work, however I did get blue light and devices are connecting to satellite.  just shows OOS and everytime I try to resync is says attempt failed.  both devices have same firmware, been reset and are only 20ft away.  is this just a software issues or something i should be concerned with?

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    May 25, 2023

    What browser are you using? 

    What Firmware version is currently loaded?

    How are you resetting the system? Are you resetting and setting up from scratch both on the RBS and RBR? 

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    • sfgtsfn's avatar
      sfgtsfn
      Aspirant
      May 25, 2023

      chrome, v6.3.7.10, I have reset both and started from scratch.  xfinity internet CGM4981COM is modem

      • FURRYe38's avatar
        FURRYe38
        Guru
        May 25, 2023

        How are you setting up the system after a FR? Web browser and setup wizard, adding RBS using the RBRs Add Satellite option or Orbi app? 

         

        Do you see a Generation Backhaul Password button under Advanced tab/Advanced/Wireless settings on the RBRs web page?