Forum Discussion

Aspirant

Feb 15, 2024

Solved

Orbi RBRE960 500 Internal Server Error when Applying Changes to Logging Options

I get a 500 internal server error after pressing the Apply button to save chances on the logging admin page. Any ideas what may be causing this and how to fix it? RBRE960 — Orbi Quad-band Mesh Wi...

FURRYe38
Feb 15, 2024
What browser are you using? Happens in MS Edge, Firefox or Opera?

FW is behind. Might update and see if this still happens:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030

FURRYe38

Guru - Experienced User

Feb 15, 2024

What browser are you using? Happens in MS Edge, Firefox or Opera?

FW is behind. Might update and see if this still happens:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030

MP_OC

Aspirant

May 11, 2024

FURRYe38 Thanks for your questions and tips. I got sidelined and wasn't able to tracking this down. Finally able to circle back to it.

I have tried changing and saving the log settings using Chrome, Edge and Firefox. All are up to date to their latest versions. They all return the 500 error. The Orbi is set to auto-update and when I check manually for updates it comes back empty handed.

I was able to do a reboot and immediately change the settings before doing anything else and that worked. But if i go in to make a logging change after it has been running for a while I get the 500 error again and have to reboot and hope I make the change fast enough.

I will check out the firmware update / factory reset link you provided.

Thanks again!