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Forum Discussion
MP_OC
Feb 15, 2024Aspirant
Orbi RBRE960 500 Internal Server Error when Applying Changes to Logging Options
I get a 500 internal server error after pressing the Apply button to save chances on the logging admin page. Any ideas what may be causing this and how to fix it? RBRE960 — Orbi Quad-band Mesh Wi...
- Feb 15, 2024
What browser are you using? Happens in MS Edge, Firefox or Opera?
FW is behind. Might update and see if this still happens:
MP_OC
May 11, 2024Aspirant
I manually upgraded my Orbi router to the latest FW using the file available from the support site and now I am able to save the logging settings without failure. I will check and see whether that holds up after running for a while.
My problem now is that the two Satellites won't update. I'm hardwired to one of them and the other is on the network with ethernet backhaul connected. I can navigate to both, login, get status, see connected devices, etc. but when I browse to the file (that I used to upgrade the router), I get the error shown below after pressing Upload and it then the screen immediately returns to the Firmware upgrade page as if that never happened.
This...
Then back to this...
- FURRYe38May 11, 2024Guru - Experienced User
The RBS needs to be updated first, then RBR lastly.
Downgrade the RBR back to what you had on it long enough to get the RBS connected then manually update the RBS first to newest version, then the RBR.
- MP_OCMay 11, 2024Aspirant
FURRYe38 Thanks again for this great tip. I've been trying all sorts of methods. I was just reading your post on upgrade sequencing that says to do the RBS first and thought I was hosed because of course I upgraded the RBR first. I will downgrade the RBR and try to upgrade the RBSs and then the RBR. Fingers crossed!
- FURRYe38May 11, 2024Guru - Experienced User
👍
- CrimpOnMay 11, 2024Guru - Experienced User
MP_OC wrote:
when I browse to the file (that I used to upgrade the router),
The image file for router and satellite are different.
https://kb.netgear.com/000066069/RBRE960-RBSE960-Firmware-Version-7-2-6-31