Forum Discussion

Aspirant

Feb 15, 2024

Solved

Orbi RBRE960 500 Internal Server Error when Applying Changes to Logging Options

I get a 500 internal server error after pressing the Apply button to save chances on the logging admin page. Any ideas what may be causing this and how to fix it? RBRE960 — Orbi Quad-band Mesh Wi...

FURRYe38
Feb 15, 2024
What browser are you using? Happens in MS Edge, Firefox or Opera?

FW is behind. Might update and see if this still happens:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030

CrimpOn

Guru - Experienced User

May 11, 2024

MP_OC wrote:

when I browse to the file (that I used to upgrade the router),

The image file for router and satellite are different.

https://kb.netgear.com/000066069/RBRE960-RBSE960-Firmware-Version-7-2-6-31

MP_OC

Aspirant

May 11, 2024

CrimpOn - You are correct. I completely missed that. I forgot the satellites and routers aren't interchangeable and have different product numbers. That worked and saved me having to back track. Thanks!

FURRYe38
Guru - Experienced User
May 11, 2024
All up and running now?
- MP_OC
  Aspirant
  May 13, 2024
  FURRYe38 CrimpOn
  All good now. Original issue of internal server error 500 for log option changes is solved and the firmware is all up to date on router and satellites. You were both very helpful. Thanks again!
  - FURRYe38
    Guru - Experienced User
    May 13, 2024
    Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
    https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
    Enjoy. 📡