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Forum Discussion
Orbi RBS750 disappeared
Dear community, I use 1 Orbi RBS750 satellite with my NBR750 router running firmware v4.6.5.11_1.5.66. Recently, I updated my Orbi RBS750 satellite to firmware v7.2.7.15. The satellite kept c...
I recommend you reach out to NG support and ask about this. Seems like a bug here.
Unfortunately the NBR version of the router doesn't have any newer FW updates and putting newer FW on the RBS would cause more problems as both NBR and RBS need to be on same level FW version.
Something on this system isn't working right to show the RBS being connected however seems to be connected to the NBR and working.
Hopeing NG support can be more helpful on this.
Please remove MAC addresses from screen captures posted prior to public forums for security reasons.
Hello janhillebrand,
Welcome to the NETGEAR Community!
I understand that you are not able to see the satellite listed under devices from your router GUI page. This is due to the RBS750 firmware version 7.2.7.15 being incompatible with the NBR750. To resolve this issue, connect your computer directly to the satellite using an ethernet cable. Then, change the IP address on your computer from DHCP to static using the IP address 192.168.1.1 and subnet mask 255.255.255.0. Next, open your browser and type 192.168.1.250 in your search bar to navigate to your satellite GUI. A prompt for a username and password will appear (use the same credentials used to log into the router GUI). Then navigate to firmware update, then use the most compatible firmware with your NBR750. At this time, the most compatible firmware for your NBR750 is firmware version 4.6.14.3. Then select the upload button to upload the firmware version 4.6.14.3 to your RBS750.
Navigate to the link below to download firmware 4.6.14.3 for your RBS750:
Orbi NBK752 | 5G WiFi 6 Mesh System | NETGEAR Support
Best,
Kevin
Community Team
Dear Kevin,
Thank you for your answer. Kindly note that while I initially had upgraded the RBS750 to v7.2.7.15, upon noticing this is not compatible with my NBR750, I successfully rolled the RBS back to v4.6.14.3. Since the problem persisted, I further downgraded to v4.6.11.1, which should be compatible and is the version currently installed, as indicated by the screenshot of the RBS' user interface posted above. Nevertheless, the issues persists. Do you have any other suggestions? Thank you.
Best wishes,
Jan