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Forum Discussion
Orbi RBS750 disappeared
Dear community, I use 1 Orbi RBS750 satellite with my NBR750 router running firmware v4.6.5.11_1.5.66. Recently, I updated my Orbi RBS750 satellite to firmware v7.2.7.15. The satellite kept c...
Thank you for your support. I've followed your steps exactly; unfortunately, no change. I reset both devices and configured the network again. However, the satellite does not appear in the list of connected devices and cannot be found during the setup, nor by trying to add the satellite later through the app or web interface of the router. See here:
Regardless, through an IP scan, I can see that the satellite connects, and I can access its user interface through its IP address. See here:
What to do?
Hello janhillebrand ,
Thank you for your response. I have mistaken the premise of the continuing issue. However, I will endorse you to our experts for further evaluation of this issue. Please monitor the email associated with your account for contact attempts from our experts.
No further action is required on your behalf.
Best,
Kevin
Community Team
Hi, again,
Unfortunately, I have not heard from your experts, nor do I have a solution. Could you please support me? Thank you.
Best regards,
Jan
Hello janhillebrand,
Sorry to hear that you have not been able to resolve this issue!
In the meantime, please download our most recent FW for your NBR750 (Orbi Router) Firmware Version 4.6.15.1.
Please navigate to the link below for the NBR750 (Orbi Router) Firmware Version 4.6.15.1 download files:
NBK752 | Orbi AX4200 5G WiFi 6 Mesh System
For step-by-step instructions on how to manually update your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-comBest,
Kevin
Community Team